Branch Service Rep. III - Torrance - SMBC

JOB SUMMARY;

Reporting to the Branch Service Manager and under the general supervision of the Assistant Branch Service Manager or Branch Service Supervisor, the Branch Service Representative III is responsible for performing a variety of duties with limited supervision. These duties include responding to customer inquiries and requests, resolves complex customer issues, operates a cash drawer daily, processes various types of transactions and comply with all bank policies and procedures including service, attendance and teller standards. Opening new accounts and the customer interview process, processing account changes/supersedes as well as audit certification (ICRP) responsibilities are expectations of this position.

PRINCIPLE DUTIES AND RESPOSIBILITIES

• The Branch Service Representative III represents the bank and expands customer relationships by providing prompt and exceptional service to customers, both internal and external.  Independently responds to and assists customers with inquiries and requests, from basic to complex. 
• Ensures understanding of and adherence to MB and SMBC policies and procedures, including service, attendance and teller standards, and regulatory requirements.
• Maintains the highest level of confidentiality with customer and bank information. 
• Accurately processes all teller transactions which includes over the counter, night drop, courier and mail.
• Assists customers with requests such as (not all inclusive): funds transfers, stop payments, bank products and associated services charges, balance inquiries, on-line banking, interest rate inquiries, ATM/Debit card issues, check orders, loan payments, providing cashier’s checks, safe deposit access and will accept and assist in processing wire transfer requests.
• Assist management with daily reports and the preparation of daily, weekly and monthly reporting as assigned.
• Support branch audit certifications (ICRP) processes as duties are assigned.
• Complies with bank operations and security procedures and participates in all dual control functions. Safety and security is always a priority.
• Assists in ordering, receiving, verifying and distributing cash.
• Provides leadership and guidance to BSR staff. Communicates training or service concerns to Branch Service Manager. 
• Assumes a limited leadership role in the absence of the BSM or ABSM/BSS.
• Assists and supports management to ensure adequate control over branch assets.
• Understands and observes branch leadership protocols.
• The Branch Service Representative III will be knowledgeable in all aspects of opening and servicing of the new account and supersede process including regulatory requirements, gathering of proper documentation, and the customer interview process. Cross sells products and services as opportunities are recognized in support of branch campaign programs.
• May have branch opening and closing responsibilities.
• Perform other duties as assigned.

POSITION SPECIFICATIONS

Education: High School Graduate or equivalent.

Experience: 2-4 years previous branch operations experience in a commercial bank environment. Prior banking experience should include cash handling and a thorough knowledge of new accounts.

Skills/Qualifications: Must have effective verbal, written and listening communication skills. Knowledge of banking regulations. Good math, reading and comprehension skills. Ability to work under pressure in a fast paced environment and the ability to multi-task when necessary. Knowledge of office methods, procedures and practices including the use of standard office and teller equipment. Work as part of a team. May require lifting up to 25lbs.