Branch Route Service Manager - ImageFIRST Healthcare Laundry Specialists
Urbandale, IA 50322
About the Job
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications:We are seeking a Branch Manager to join our team in Des Moines, IA! The primary focus of this position is to manage, direct, and develop customer relations and service management in a Route Sales environment. The Branch Manager will oversee 5-7 routes and manage the growth opportunities within these routes.
Schedule: Monday - Friday
Pay: $75K - $80K (depending on on experience) + annual bonus
Car Package: $500.00/month, fuel card, toll pass and reinbursed for any additional out of pocket expenses
RESPONSIBILITIES:
- Hire, train, develop and coach Customer Advocates (Route Drivers), Route Specialists, Customer Advocate Asisstants, Shuttle Drivers, and other Service team members
- Daily execution of service routes and customer interactions
- Route Logistics – Routing of Accounts
- Daily merchandise control of all clean and soiled products
- Daily coaching, training and monitoring of route performance through check in process
- Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
- Accuracy and timeliness of daily invoices
- Manage all daily productivity and performance expectations
- Execute business plan for renewing, expanding and developing route business
- Ensure 100% completion of quarterly customer contacts and audits
- Other duties as assigned
Education & Experience:
- High school diploma or equivalent with strong business experience required
- Bachelor's degree in a business-related field preferred
- 3 years of experience in service management required; experience in retail or manufacturing industry strongly preferred; laundry industry experience is a plus
- Route Experience
- Valid, clean driving record required
- Sales experience strongly preferred
Skills & Competencies:
- Need to be comfortable with going on route if needed
- Ability to manage and maintain a recurring revenue stream
- Excellent customer service skills
- Effective written and verbal communication skills
- Excellent interpersonal and communication skills
- Financial acumen/P&L experience is a plus
- Excellent organizational skills with minimal supervision required
- Ability to perform short- and long-range planning
- Self-starter with an entrepreneurial approach to business
- Demonstrated ability to lead people and achieve results through others
- Proficiency in basic computer skills and MS Office Suite (e.g., Word, Excel, PowerPoint)
Physical Requirements:
- Ability to repetitively lift up to 50 pounds and push up to 800 pounds
- Ability to reach, walk, and sit while driving a delivery vehicle
- Ability to bend to pick up garments and bulk items
- Ability to climb repeatedly in and out of a truck while carrying product
Required Competencies:
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits:
- Competitive pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Great company culture
- Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
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