Branch President / Regional VP / General Manager - RowCal

RowCal is a fast-growing, innovative HOA and Property Management company, bringing "The Smarter Way to HOA" to thriving communities across the United States. Focused on Our Mission "To empower, enrich and elevate HOA communities and the lives of our employees who serve them", we are committed to doing things better with a can-do attitude and joyful spirit that puts HOA leaders at ease. We'll be a partner who cares, collaborates and creates the best HOA experience for a community.

Our core values of trust, innovation, fun, and growth are at the heart of everything we do. Help us transform HOA communities and make "home" extra special for the members we serve. You'll love what you do!

The Branch President oversees the operational and financial performance of a RowCal branch, aligning branch activities with company-wide goals to drive growth, exceptional customer service, and high client and staff retention. This role requires a dynamic leader with strategic vision, excellent people management skills, and a commitment to RowCal's values of trust, innovation, fun, and growth.

1. Talent Management: Lead recruitment, interviewing, hiring, training, performance reviews, and discipline of branch staff to ensure a high-performing, motivated team. Promote an inclusive, collaborative work culture that fosters engagement and retention.
2. Operational Oversight: Provide guidance on complex issues, ensure adherence to company policies, and support teams in delivering top-tier customer service. Conduct regular check-ins and manage annual performance reviews.
3. Strategic Leadership: Develop and implement branch strategies that align with RowCal's mission, driving growth in key performance areas and client satisfaction.
4. Client and Team Retention: Maintain high client and staff retention through effective communication, engagement, and leadership. Address client and team needs promptly to uphold RowCal's commitment to excellent service.
5. Growth Initiatives: Implement and oversee regional growth strategies, including marketing campaigns, referral programs, and networking events to drive organic client acquisition.
6. Market Analysis: Monitor market trends, competitor activities, and client feedback to identify opportunities for improvement and adaptation.
7. Financial Management: Oversee branch budgets and allocate resources effectively to meet revenue and profitability targets. Ensure fiscal responsibility and compliance with financial policies.
8. Compliance and Standards: Ensure the branch meets RowCal's regulatory and policy standards, maintaining transparency, accuracy, and adherence to all company protocols.
9. Additional Responsibilities: Perform other duties as required to achieve branch objectives and uphold RowCal's standards.

1. Minimum of 10 years in a senior leadership role, ideally within the property management or HOA industry.
2. Bachelor's degree in business, management, or a related field is required.
3. Proven record of excellent client service, managing both internal and external stakeholders.
4. Demonstrated ability to meet deadlines and manage multiple priorities in a fast-paced environment.
5. Outstanding written and verbal communication skills, with high attention to detail.
6. Proficiency in Microsoft Office Suite.
7. Must hold a valid driver's license and have the ability to travel as needed.

1. Familiarity with CINC, WebAxis, Microsoft Dynamics CRM, or similar CRM and property management software.
2. CAI Designations such as CMCA, AMS, or PCAM.

1. Capability to travel to multiple locations as required.
2. Ability to visit branch offices and associations and inspect the sites.
3. Must be able to lift up to 15lbs at times.

In addition to offering our team members competitive pay, we offer an excellent benefits package including 401k matching, paid time off, health insurance, dental insurance and vision insurance for employees and dependents. We also offer disability insurance along with other important benefits to ensure that our workers feel respected and valued. Although we work hard, we encourage our employees to always maintain a healthy work-life balance, so they can focus on their families and pursue outside interests.

We also strongly believe in community service and in making an impact at the local level. As a RowCal employee, you'll be allotted time off each year to engage in service with one of our community service partners.

RowCal is an Equal Opportunity Employer, meaning we do not discriminate against any employee or applicant because of race, color, sex, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, military or veteran status, or any other federal, state or local protected class.

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