Branch Operations Supervisor - Greater Texas Credit Union

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, you’ll fall in love with us.

                                                        -Greater Texas

What's in it for you as a Branch Operations Supervisor:

• Training and ongoing coaching to learn and develop highly desired skills. 
• A place where you can help members and teammates in meaningful ways. 
• Full Benefits Package, Sundays off, 10 paid holidays, 401k, a job that looks great on a resume! 
• All the coffee your heart desires. 
• Halfway decent potlucks.

The Basics of a Branch Operations Supervisor role:

• Weekly schedules will be set between the hours of Monday thru Friday 8:45 am to 5:15 pm.
• Rotating Saturday hours from 8:45 am-1:30 pm.

Summary of what you'll do as a Branch Operations Supervisor: 

The Branch Operations Supervisor role will direct all aspects of day-to-day branch operations to provide a Top-Tier experience for members.

• Attract, coach, and engage assigned staff through servant leadership and continuous coaching.
• Process cash orders, and balance vault, and perform periodic audits of cash drawers.
• Account for inventories of money orders, cashier’s checks, gift cards, and other services sold.
• Resolve complex member issues by performing research and follow-up with members.
• Recommend process improvements in order to streamline or reduce costs.
• Coordinate with Learning & Development to ensure assigned team members are developing their skills and are fully trained on operational tasks.
• Participate in the implementation of branch business goals, coaching staff, and assist in achieving annual branch goals.
• Act in a Branch Associate role as needed.
• Reinforce the Credit Union’s mission, vision, and values by serving as a culture agent, motivating employees to achieve higher standards, and promoting a commitment to excellence in service, and technology-driven products and processes.
• Promote community development initiatives and volunteers in the communities serviced by the branch.
• Other duties as assigned.

Must Haves:

• Servant Leadership, Verbal & Written Communication, Attention to Detail, Complex Problem Solving, Coaching & Upskilling.
• 2+ years of credit union or banking experience in a branch operations role.
• HS Diploma/GED

Nice to Have:

• Supervisory experience
• Bilingual in English & Spanish

All your information will be kept confidential according to EEO guidelines.