Branch Manager - Gpac

Are you a team player who thrives on building relationships and delivering exceptional customer service? Our client is seeking a Branch Manager to oversee branch operations and support the Vice President of Consumer Banking in driving growth, customer satisfaction, and operational excellence.

Your Role

As a Branch Manager, you’ll:

• Lead and Supervise: Manage branch staff and tellers, ensuring team members meet performance goals and deliver exceptional service.
• Support Operations: Assist with goal setting, budgeting, marketing, and policy development.
• Drive Customer Solutions: Open deposit accounts, approve and close loan applications, and promote services like merchant accounts and remote capture.
• Resolve Issues: Address and resolve customer complaints promptly to maintain satisfaction.
• Train and Develop: Facilitate employee training and perform annual evaluations to foster growth.
• Manage Scheduling: Oversee employee scheduling to maintain efficiency and minimize overtime.
• Build Relationships: Develop connections with realtors and community members to promote the bank and its services.
• Engage in Outreach: Attend realtor meetings, community events, and training seminars to enhance visibility and expertise.
• Support Business Growth: Participate in officer calling programs to strengthen existing relationships and generate new business opportunities.

What We’re Looking For

The ideal candidate has:

• Education: A high school diploma (minimum).
• Banking Knowledge: Familiarity with banking, personal financial management, and consumer regulatory laws like disclosure and truth in lending.
• Experience: 3–5 years in financial services, with a proven track record of achieving sales goals and building customer relationships.
• Skills: Strong interpersonal and communication skills, customer service experience, and expertise in sales techniques like proactive selling and networking.
• Team Player Attitude: Ability to work effectively in a team environment and lead by example.

What Success Looks Like

• Growth in consumer deposits and loans, alongside positive customer satisfaction ratings.
• A well-trained team that matches customer needs with the right products.
• Meeting or exceeding budget goals.
• Satisfactory compliance ratings from auditors and examiners.

Why Join?

This is your opportunity to make a meaningful impact in the financial industry by leading a branch team and delivering top-notch service to the community.

Apply Today
Send your resume to crystal.fryers@gogpac.com and take the next step in your career!

Be part of a dynamic organization that values customer relationships, community engagement, and professional growth.