Branch Manager - Seattle Credit Union

Job Title: Branch Manager - Downtown (Bilingual Preferred)

FLSA Status: Exempt

Seattle Credit Union is proud to be intentional in recruiting, hiring, and promoting a workplace that is inclusive. We are an Equal Opportunity/Affirmative Action Employer that celebrates our collective differences and encourages all to apply, including those with different background, disability, age, ethnicity, race, religion, gender identity, sexual orientation, national origin, or veteran status protected by applicable federal, state, or local law.

Target pay range for this position is USD $75,000 - $85,000/annually. The full salary range for this position is: USD $64,000 - $94,000/annually.

ABOUT THE ROLE:

Seattle Credit Union is dedicated to helping our members achieve financial prosperity by providing education and banking services that meet their personal goals. We are Inclusive, Inventive, and Invested. We are Seattle Credit Union - we build strong and trusting relationships in service of our Mission.

We are seeking a Branch Manager driven to positively impact the employee experience. You are a strategic thinker with a bias for action. You have a relentless pursuit of excellence while bringing others along. You do not settle for mediocrity and are comfortable with challenging the status quo. If you are always looking for more efficient and innovative ways of working, are thoughtful, intentional, and collaborative, we would love to talk to you!

The Branch Manager is an experienced sales, service, and compliance leader responsible for the successful operation of a full-service financial center and team. Responsibilities include efficient management of resources and staff, developing and attaining production goals, delivering exceptional customer service, and growing membership with a commitment to CDFI and low-income designated communities. This leader will support organizational strategies by engaging in community outreach, executing on member experience expectations, building, and implementing appropriate business and risk management plans, and developing team members for optimal performance and business success.

WHAT YOU WILL DO:

Business Management

• Oversees all operational procedures to ensure proper systems are in place for all team members to meet operational goals.
• Ensures compliance with banking regulations.
• Identifies and implements methods to ensure team members are informed with key information and updates.
• Demonstrates effective budget management (includes, but not limited to, effective and responsible expense control and timely corporate card processing)
• Seeks and analyzes data to recommend and implement business improvements.

Leadership and People Development

• Provides effective and timely formal and informal coaching that contributes to individual success of all team members; documents both successes and opportunities for improvement to reinforce enhanced performance for all team members.
• Demonstrates personal and team accountability for results.
• Encourages feedback and recommendations from team members.
• Ensures employee development processes such as performance reviews, and performance development plans align with branch, department, and organizational goals.
• Consistently demonstrates emotional intelligence; provides feedback and coaching in a manner that builds buy in and accountability.
• Proactively engages opportunity for growth for all team members that align with individual career goals.

Risk Management

• Ensures risk and safety priorities are at the forefront of business operations. This includes effectively handling incidents using sound judgment to protect SCU property and ensure the safety of those in the immediate area

• Provides timely and comprehensive investigation notes in response to member complaints and completes this task by or before the designated or regulatory due dates
• Oversees audit completion, periodic compliance sampling, and timely implementation of remedies as a result of findings and effectively closes the loop with communication upon completion/resolution.
• Verifies that the physical premises are secure for employees and members and addresses inconsistencies. (ie. opening/closing procedures, alarm testing, security guard daily protocols, dual custody, evacuation process, robbery training, and alarm response)
• Ensures all training and education related to compliance are prioritized with timely completion by all team members.
• Effectively manages loss prevention in branch and supports the safeguarding of member and SCU assets by consistently incorporating Loss Prevention training in team meetings/coaching sessions, and tracking individual contributions

• Demonstrate strong decision-making skills in transaction approvals. Balancing risk exposure with member experience by following prescribed procedures or using best judgment as needed.

Sales and Service

• Leads by example, demonstrating effective consultative sales and service interactions; engages with members to ensure all financial service needs are met in support of an effective team atmosphere.
• Implements plans that ensure all Seattle CU business lines are represented and supported at the branch level.
• Demonstrates and coaches toward a high-quality member service experience; takes immediate action to address systemic or unresolved challenges
• Provides individual and team feedback that contributes to baseline and improved individual/branch sales, service, and achievement of operational goals.
• Demonstrates

Mission/Core Values

• Leads others as a reflection of organizational values to drive behavior and results.
• Builds community relationships to reinforce organizational goals and supports our mission
• Demonstrates a growth mindset and individual leadership and expects the same from teammates.
• Committed to exceptional care and service, specifically with underserved communities.
• Demonstrates a propensity toward curiosity, and inclusion; engages others with dissimilar backgrounds.
• Engages with members and teammates with care, appreciation, and respect.

Other duties as assigned.

WHAT YOU WILL BRING:

Basic Qualifications:

• Minimum of 3 years of experience in a high transaction, retail banking business environment.
• Minimum of 2 years leading or coaching others.
• Comprehensive knowledge of credit union history and its philosophy.
• High School or GED.
• Knowledgeable of financial products and services to include deposit and lending products and IRA.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio).

Preferred Qualifications:

• Bachelor's Degree or Associates Degree in business or similar areas of study.

Working Conditions:

• This is an onsite role with work performed in an office and/or branch environment in the Greater Seattle area of Washington State.
• Team members may attend special off-hour meetings and seminars or community events.
• Employees are assigned to one location, however, may occasionally fill in at other locations.
• Saturday hours may be required.
• The nature of work may include prolonged periods sitting at a desk and working on a computer and may also include standing for prolonged periods.
• This role may have direct exposure to robbery.

Benefits:

Seattle Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed above are representative of the knowledge, skills and/or abilities required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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