Branch Manager at AppleOne Employment Services

Seeking an experienced and dynamic Bank Branch Manager to lead the daily operations and administration of a full-service bank branch in Roseville, Ca. This pivotal role combines leadership, operational oversight, and sales strategy to drive branch success, ensure regulatory compliance, and deliver exceptional customer experiences.

The ideal candidate is a proactive leader with proven sales ability, operational expertise, and a commitment to community engagement.

Key Responsibilities:

Management & Leadership:

• Hire, train, and develop a high-performing team to deliver exceptional customer service.
• Conduct regular coaching sessions to support staff career growth and address development opportunities.
• Monitor and manage branch performance metrics, including deposit growth and cost of funds.
• Communicate policy updates, goals, and procedural changes effectively to the team.
• Ensure compliance with security, safety, and operational protocols, including annual training.
• Conduct annual performance reviews and address performance management issues as needed.

Operational Excellence:

• Oversee daily branch operations, ensuring adherence to bank policies and regulations.
• Partner with operations officers to maintain audit preparedness and review certification packages.
• Approve significant transactions, review daily reports, and handle NSF/overdraft decisions within authority limits.
• Identify and resolve operational challenges to maintain high-quality service standards.

Customer Experience:

• Champion a culture of superior customer service through coaching and training.
• Resolve escalated customer concerns with professionalism and diplomacy.
• Create a welcoming branch environment that surprises and delights customers.
• Support account servicing needs and manage complex transactions when required.

Sales & Community Engagement:

• Develop and execute sales strategies to achieve branch goals through outbound calls, meetings, and events.
• Coach staff to profile customers effectively and identify cross-selling opportunities.
• Collaborate with senior management on marketing and joint sales initiatives.
• Represent the bank in community organizations to align with the Bank’s CRA (Community Reinvestment Act) goals.

Qualifications

• Experience: 7+ years in a bank branch environment, with at least 5 years in a management role.
• Sales Expertise: Proven track record in sales leadership, branch growth, and relationship management.
• Leadership Skills: Demonstrated success in hiring, training, and coaching teams.
• Technical Skills: Proficiency in Microsoft Word, Excel, Outlook, and banking software.
• Community Engagement: Active involvement in local organizations (e.g., Rotary, Chamber of Commerce).
• Certifications: Notary Public preferred.
• Requirements: Valid California driver’s license and insured vehicle for business use.