Branch Manager (Rocky Mount, NC) - Coastal Credit Union
Rocky Mount, NC
About the Job
Job Title: Branch Manager
Position Location: Rocky Mount, NC
Your impact:
As a Branch Manager, you will ensure your team delivers exceptional member service and executes our operating model involving member acquisitions, relationship management, community involvement, production goals, marketing, and promotional services. You will also work with internal/external customers and build a highly engaged team.
The contributions you can anticipate making:
(50%) Branch Results:
- Focusing on the team members to achieve individual, branch, and corporate production goals
- Supporting the corporate vision of increased levels of member loyalty
- Analyzing current business practices and identifying areas for improvement
- Coordinating community service/sponsorship/public relations activities
(25%) Coaching and Developing:
- Identifying each of your team member's talents and helping them do more of their best work
- Monitoring and maintaining results for individual team members to ensure they are on target by doing weekly check-ins
- Building a culture that embodies Coastal's values
- Cross-training to ensure optimal coverage
- Optimizing staff and processes
- Ensuring your staff has the knowledge and tools needed to perform
- Successfully recruiting additional staff as needed
(25%) Exceptional Member Service:
- Resolving member complaints
- Coordinating platform coverage
- Tracking member feedback and implementing changes accordingly
- Building a positive culture that inspires your team to do their best
- Ensuring your staff has the knowledge and tools needed to perform well
- Ensuring branch operating procedures are followed to minimize risk
- Keeping staff up-to-date on skills for identifying fraud patterns
- Providing support for internal/external auditors
- Resolving audit and exam findings
- Ensuring the BCP preparedness of division
Interested? Here are the qualifications we need to see on your resume:
Experience:
- At least five years of sales management experience in a financial institution
- Minimum of five years' of consumer lending/account opening experience
Education:
- Related bachelor's degree or equivalent work experience
Essential cognitive/physical/social requirements of position:
Must be able to learn and retain information; remain in a stationary position; constantly operate a computer; and converse with others on a continual basis.
For consideration visit https://coastal24.applicantpool.com/jobs/ . You can also scroll back up to the top of this page to the "Apply Now" section.
Deadline for Application: All resumes must be received on or before 1/21/2025.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.
"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."
-Tyler Grodi, CEO
VEVRAA Federal Contractor
Equal Opportunity/Affirmative Action Employer
Minority/Female/Disability/Veterans