Branch Manager - Cross County Savings Bank

About Cross County Savings Bank: Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same… to make a difference in the lives of our local customers and businesses and in the overall betterment of our community. Cross County Savings Bank was founded on this principle. From its origin, the founder’s mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals. We have remained dedicated to this objective throughout our 125+ years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity. Customer satisfaction is at the forefront of all that we do, and is the key to our longevity. The Branch Manager is responsible for operations and maximizing profitability of a retail bank branch; positively influencing branch profitability by expanding and developing new personal and small business banking relationships. Overseeing delivery of consistent high-quality customer service and development of sales. The Branch Manager will be responsible for the administration and efficient daily operation of a retail bank branch including operations, sales, customer services and security in accordance with bank objectives, policies, and procedures. Primary Responsibilities: • Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service, and has overall daily operational responsibility for the performance of a full service branch. • ensures staff compliance with bank regulations, requirements and procedures; ensures staff follows operational and security policies and procedures. • Recruits, selects, trains, motivates, and develops assigned staff; completes and conducts performance appraisals; • Performs the function of a sales manager of the branch and coaches the branch staff in the areas of customer service and trains staff in service and sales strategy skills. • Communicates corporate mission and direction to the branch staff. • Oversees organization of branch sales, operations and service processes and procedures to maximize customer service; staff productivity, and operational efficiencies. • Oversees cross-selling efforts of branch operations staff • Develops, assigns, and monitors outside calling and telemarketing sales campaigns for self and staff. • Achieves and/or exceeds established branch performance and personal production goals; ensures that staff members meet established sales. • Reviews audits, modifies, and prepares a variety of operational and financial reports and general correspondence within required timeframes. • Receives and resolves routine and/or difficult customer issues and inquiries. • Assesses sales performance and regularly communicates performance results to branch staff. • Conducts sales staff meetings and addresses/suggests methods to handle performance problems. • Determines and implements adjustment required to meet or exceed annual goals. • Analyzes discrepancies; develops and implements corrective measures. • Maintains the appearance and maintenance of the branch office. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or exposure. • Exercises the usual authority of a manager concerning staffing, performance appraisals, salary recommendations, promotions, terminations and payroll. Educational and Prior Work Experience: • Bachelor’s degree in business, finance or related field required and/or equivalent work experience • Three to five years retail banking experience. One to three years of management experience in a sales environment preferred. • Proficient in computer skills such as Word, Access, Outlook, and Excel Cross County Savings Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disabilities, or protected veteran status.
Minimum Salary: 63,000
Maximum Salary: 70,000
Salary Unit: Yearly