Branch Manager at BancFirst Corporation

Oklahoma City, OK 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This is a working Management position.  This job requires you to work with customers on a daily basis thru numerous channels including, but not limited to, working the teller line, opening accounts, taking loan applications and dealing with customer complaints.

Manage the day-to-day running of the branch including all Banker functions such as paying and receiving teller transactions, opening new accounts, making referrals of BancFirst products and all other Personal Banker duties.

Manage the customer service level of the Universal Bankers and Tellers.  Extraordinary customer service will be required of each employee at all times.

Responsible for coaching, counseling and disciplinary action of branch personnel.

Hold Friday morning operational and sales related meetings with all employees.

Monthly score card performance reviews with each employee.

Assist with other job related duties as requested by supervisor/manager.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

REQUIREMENTS  

Ability to motivate staff and assist in maintaining goals.

Must be proficient in opening new accounts, servicing accounts, and working in a teller position.

Must be able to interact with other offices and departments for accurate resolutions to problems/errors, in addition to the timely completion of job tasks.

Must be flexible and able to work additional hours when crucial to the branch environment.

Customer and Employee conflict Management is critical.

Knowledge of sales tools and presentation.

Knowledge of daily bank operations, including security issues.

Knowledge of federal, state, and bank policy, procedure and regulations.

Critical thinking, must work well under stress and deadlines.

3-5 years Retail/Branch Manager experience required.

PREFERRED SKILLS AND QUALIFICATIONS

Bilingual (Spanish)  

PHYSICAL REQUIREMENTS 

Constant use of computer screens and reading of reports. 

Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile.

Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear. 

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials. 

Ability to lift and/or move and carry 10-25 pounds (cash canisters, coin boxes/bags). 

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity…Our differences enhance business performance.