Branch Manager - Ferguson Enterprises, Inc.
North Hollywood, CA 91605
About the Job
- Reports to Area Manager
- Direct oversight of 3 associates
Responsibilities
- Provide leadership for the organization’s customer-facing associates and branch functions
- Develop a team with focus on customer service, policy and strategy implementation
- Run the overall operation of a branch location including hiring, coaching, and scheduling of employees to ensure efficient and quality branch operations
- Maintain inventories at adequate levels, promote sales, and maintain the appearance of the branch
- Build and maintain an environment of engagement by listening to feedback from leaders, associates, and customers and implementing solutions to solve problems
- Analyze store data and identify areas of opportunity, and implement solutions to continuously improve the overall performance of the location
- Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
- May be responsible for providing back-up driver responsibilities and duties
QualificationsÂ
- 2+ years leadership/management experience is preferred
- Prior plumbing or fire protection industry experience/ knowledge is required
- Valid state issued license is required
- Must be at least 18 years of age
- Bilingual (Spanish) is preferred
- Ability to lead and empower individuals and teams
- Ability to organize, prioritize, multi-task and effectively lead through stressful situations
- Proven track record to use data and metrics to implement effective solutions
- Demonstrated success in problem solving and delivering results
- Strong written and verbal communication skills
- Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.)
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
About Ferguson Enterprises, Inc.:
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.