Branch Manager, N. Dallas - Advancial Federal Credit Union

SUMMARY Manages branch of credit union in North Dallas by performing the following duties personally or through subordinate staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Implements and maintains a sales and service culture within the assigned branch. This includes providing sales and service training for new hires, coaching and refresher training for experienced staff. Responsible for effective weekly coaching sessions with each employee in the assigned branch. Motivates employees to meet or exceed monthly production goals.  Keep staff focused on maintaining acceptable member satisfaction ratings. Responsible for monthly staff meetings which may include a sales meeting.
• Responsible for business promotion which is not restricted to but includes making contacts with prospective new SEG's. A key job part is the consistent search for new business opportunities for the branch.
• Responsible for maintaining effective communications with credit union sponsors and SEG's. This includes planning and performing on-site visits, brown bag luncheons and in-house member appreciation days as deemed necessary by corporate management or requested by credit union  sponsors and SEG's.
• Directs and coordinates activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, mortgage loans, consumer loans and new accounts.
• Directs activities of workers engaged in implementing credit union services and performing such functions as collecting delinquent accounts, generating loans, or opening accounts.
• Responsible for the hiring, termination, and evaluations of staff.  Directs employee training to improve efficiency and ensure conformance with standard procedures and practices. Maintains harmony among workers and resolves grievances.
• Oversees or personally performs all essential areas of the branch including member service, teller duties and loan desk responsibilities.
• Oversees or personally performs all audits of the vault, teller drawers, travelers cheques, teller checks and cash maintenance of the Automated Teller Machine (ATM). Controls supply of money on hand to meet branch's daily needs and legal requirements.
• Maintains branch security equipment. This includes equipment maintenance and monitoring.
• Interacts with credit union sponsors or Select Employee Groups (SEG's) and outside vendors when necessary as well as corporate management and staff.
• Ensures positive relationships with the branches, internal departments and external partners.
• Fosters a positive culture throughout the organization.
• Maintains a positive and caring atmosphere for members and employees consistent with the Credit Union's mission and philosophy.
• Responsible for maintaining a working knowledge of computer equipment and software required including Microsoft Word, Excel, etc.
• Examine sand resolves member complaints.

The salary range for this position is $66,833.52 - $83,541.90/yr. and is based on experience. 

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; and two years related experience and/or training; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES

Directly supervises 3 or more employees in the North Dallas branch.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Founded in 1937, Advancial is one of the oldest and largest credit unions in the country. We are an established and proactive full-service financial institution providing personal, convenient and advanced financial services to individuals and select group partners. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

At Advancial, we always strive to provide the best service and products to our members because we love what we do.  We work together to build a culture that promotes a positive employee experience.  We’ve been named a Best Company to Work for in Texas for nine consecutive years and a Best and Brightest Company to Work For nationally and locally because we’re serious about building fulfilling careers and not just day jobs.

We invite you to learn more about this position and what Advancial has to offer by completing our online application. 

Advancial Federal Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters

Advancial Federal Credit Union participates in the Electronic Employment Verification process.  Please click here for more information.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please complete the form below. If you’d like to view a copy of the company’s affirmative action plan, please complete this form.