Branch Manager - Master Electrician (Licensed) - Industrial Pro Recruiting
blank, NJ
About the Job
Branch Manager
Location - NJ - Fully Remote
Salary: $150k - $180k + Bon. & Inc. Company Vehicle!
The Field Service Manager’s primary responsibility is to support the Operation and Maintenance (O&M) activities to maintain the performance of the solar systems, track contractual obligation conformance, provide excellent customer service, ensure a smooth workflow, and optimally performing solar systems.
Key responsibilities include:
- Manages teams of solar electricians and repair crews to complete all system warranty repairs and service requests within service levels and cost.
- Provides first and second level troubleshooting for all solar system service requests.
- Coordinates materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs.
- Serves as the Responsible Managing Employee in designated region/state.
- Oversees physical project completion including pulling necessary permits.
- Coordinates field activities to service the systems, either by internal resources or partner technicians
- Processes all customer warranty and insurance claims.
- Provides product and service trainings to customers and partners.
- Manages service and work orders.
- Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.
Additional Knowledge, Skills and Abilities
- Strong problem-solving skills
- Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook
- Strong home construction or residential electric knowledge
- Strong written communication skills to communicate with all levels of management
- Detail oriented with the ability to multi-task
- Excellent judgment in customer relations and managing company resources
- Ability to work as a team member and interact with other departments
- Ability to work under pressure with strict time deadlines
Working Conditions
- Remote position working in the field
- 20% estimated travel time; location varies with jobsite
- Driving Required? Yes
Physical Requirements
- Able to lift and carry up to 50 pounds; assistance may be provided for
oversized items - Able to sit, stand, walk, and drive for up to 8 hours at a time
- Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulder
Minimum Requirements
- High School Diploma (or GED)
- Electrical Training
- Master Electrician License, or equivalent, in state of residency (NJ)
- Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states
- 10 - 15+ years’ related experience
- 8 - 10+ years’ manager experience with multiple reports
- Current, valid Driver’s license with acceptable Motor Vehicle Report
- Proficient in speaking, reading and writing English
Preferred Qualifications
- Bachelor’s Degree in related discipline, or equivalent combination of education and experience
- Willingness to acquire additional certifications in other states, as needed
- Bilingual – English and Spanish
- Working knowledge of Salesforce.com
- Extensive customer service skills
- Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
- We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Source : Industrial Pro Recruiting