Branch Manager In Training Bilingual Cantonese/Chinese - Help at Home

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

You'll be a key player in our Operations Team, working closely with Branch Managers to ensure top-notch service delivery to all our clients. In this role, you'll be responsible for ensuring compliance with regulations, policies, and procedures, and exceeding operational goals. Work hours for this role are normally Monday - Friday 8:00AM - 5:00PM but will vary to support business needs. Must be flexible with travel and relocation. 

As a People Leader:

• You lead with empathy, vulnerability, and honesty
• Must have a love of learning
• Endless curiosity and an enthusiasm for continuous improvement
• Team-first mindset
• Empower and inspire full time associates through coaching
• Hold others to high standard
• Knows how and when to celebrate success

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Responsibilities

• Work alongside the Operations Team and branch managers to implement new programs and ensure compliance with various guidelines. 
• Help organize and manage all services and office operations within the service area and region. 
• Monitor and ensure compliance with Electronic Visit Verification (EVV) operations.
• Conduct monthly service calls to approximately 10% of clients to ensure satisfaction and quality service delivery. 
• Keep track of weekly case counts and enter data into our tracking system.
• Support branch managers in monitoring, analyzing, and reporting on key performance indicators to meet company guidelines. 
• Review the branch's financials to drive profitability. 
• Set weekly goals for staffing, recruitment, and client referrals. 
• Collaborate with Operations Team and Area Leader to establish performance standards. 
• Arbitrate grievances. 
• Foster positive relationships with current and potential clients, showcasing exceptional customer service and serving as a role model for other staff members. 
• Engage in community activities to promote the organization and foster positive relationships. 
• Spearhead advertising, marketing, and growth campaigns to expand services to local AAA, hospitals, and discharge planners. 
• Flexibility to travel to all offices in the designated region for in-branch support, and willingness to relocate with the designated region if necessary.

Minimum Qualifications

• Minimum of 3 years of experience in social service administration, 3 years of experience in the provision of in-home services to the elderly and/or disabled, OR a degree from an accredited four-year institution
• Experience with in-home care services
• Valid driver's license
• Access to fully insured and reliable transportation
• Availability to be On-Call for caseload-related crises.
• Professional oral and written communication skills
• Ability to organize, administer, and evaluate ongoing services in a multi-phased operation.

Branch Managers in Training must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

Help at Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. The core to our services are highly trained, compassionate and dependable caregivers who are supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.