Branch Manager I - Royal Oak + Ferndale - Vibe Credit Union

Our Purpose

At Vibe, we are driven by our mission to Elevate Community and Create Opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - Be Inclusive, Educate, Embrace Change, and Seek Opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

As a Branch Manager, you will lead a dynamic team in delivering the Vibe experience while driving sales, profitability, and community engagement. You'll oversee daily branch operations, ensuring compliance with regulatory standards, and promoting a positive, inclusive environment where team collaboration is a focus. The branch manager will build strong relationships with members and the local community, you'll guide your team to achieve credit union goals. Your leadership will be key in shaping the branch's success and its impact on both members and the communities we serve.

Essential Duties

• Establish and maintain strong partnerships with local organizations, schools, and businesses to boost community presence and drive sales through relationship-building.
• Job Title: Branch Manager Department: Member Experience
• Reports to: Director of Regional Experience Location:
• Make recommendations for community outreach programs that align with our mission and values, supporting both community engagement and business growth.
• Actively identify team members' strengths and areas for growth, creating personalized development plans to support their career advancement.
• Provide ongoing coaching and constructive feedback to help team members improve performance and build confidence in their roles.
• Monitor branch performance and implement strategies to achieve sales goals as established by the Credit Union.
• Drive sales and membership growth by promoting financial products and services that meet the needs of our members and community.
• Assists in the development of the credit union products, services, procedures, budget, and goals.
• Holds team huddles on the Vibe Experience, sales promotions, goals and Member Survey feedback on a regular basis.
• Commits to self-development by seeking growth opportunities, embracing challenges, and actively seeking feedback. Uses feedback to identify strengths and areas for improvement, applying both formal and informal learning to enhance personal growth.
• Analyze branch financial data to ensure alignment with the strategic plan and make recommendations to benefit both the branch and the community.
• Build strong relationships with members by actively listening to their needs and providing personalized financial solutions.
• Address member inquiries and resolve issues with a focus on creating a positive experience.
• Monitors lobby activity, supporting team, as needed, in performing all duties related to member services, cash operations, and lending.
• Ensure branch complies with the Branch Internal Control Plan (which includes conducting surprise audits on the vault, cash dispensers, and teller drawers monthly and/or quarterly).
• Ensures that the branch complies with local, state, and federal regulations set forth by the NCUA and other regulatory agencies.
• Ensure the branch team is trained and compliant with policy, procedures and regulations as related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), Customer Due Diligence (CDD) and Secure and Fair Enforcement for Mortgage Licensing Act (SAFE) daily to ensure compliance with current regulations.

Education/Experience

• Minimum of 3 years of experience in a supervisory or leadership role within a financial institution, retail banking, or similar environment.
• Previous experience in sales, community outreach, and achieving business objectives.
• Demonstrated success in leading and developing a team, creating a culture of high performance, and supporting career growth and development.

Skills/Abilities

• Demonstrates self-awareness and empathy, building trust through active listening and positive communication to enhance team collaboration and morale.
• Leads with emotional intelligence, adapting to team dynamics, managing stress, resolving conflicts, and motivating the team through feedback.
• Makes sound decisions under pressure, analyzing situations to align with credit union goals and member needs.
• Adapts to changing circumstances and new strategies, managing challenges with resilience in a dynamic environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), banking software, and branch management tools; experience with CRM and data management systems is a plus.

Physical RequirementsThese physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.