Branch Concierge - Sun East Federal Credit Union

Sun East Federal Credit Union of Aston, PA is seeking a Bank Concierge to join our team. Are you a positive "people person" who has a strong work ethic and shares in the credit union philosophy of "people helping people"? Do you love working in customer service but want better hours and better pay? Are you looking for an opportunity to build a career in the financial industry? If so, please read on!

Our Bank Concierge earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. If this sounds like the service opportunity in the financial industry that you've been looking for, apply now!

ABOUT SUN EAST FEDERAL CREDIT UNION

Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."

"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.

Responsibilities

As a Bank Concierge you are responsible for directing member service within a branch. You will greet members with a smile and in a positive and professional manner. Answer basic product inquiries from members and assist members with basic account services in a pleasant and positive manner. You will put the member and fellow employees first - every day - exemplifying Sun East's Mission and Values in all that you do.

Additional Responsibilities Include:

• Effectively handle problems and complaints
• Provide prompt, professional, helpful, knowledgeable, and courteous service
• Answer questions effectively and provide information
• Resolves member account problems and questions
• Knowledge of Credit Union products and services
• Knowledge of Credit Union technology
• Knowledge of Credit Union policies, procedures, and processes
• Explains the Credit Union electronic services such as SUNNY, Online Banking, Bill Pay, SecurLock, etc..
• Explain current promotions both deposits and loans
• Demonstrate consistent role as a team player
• Understand our financial competition and marketplace
• Use time efficiently
• Be open to learning new processes and methods and take the initiative to apply them to your job
• Listen carefully to directions and be able to follow and put into operation
• Process loan payments using the Teller System and Check 21
• Hold an alarm code and half of the combination to support member service
• Be a second person as needed for ATM and Vault
• Perform address changes and file maintenance on accounts
• Be able to create new and/or replacement plastic card for members
• Complete the expected level of certification and training as required
• Be consistent example to team
• Receive and process service requests
• Be open to learning new processes and methods and take the initiative to apply them to your job
• Listen carefully to directions and be able to follow and put into operation
• Educate and promote the use of multiple delivery channels for the member(s) convenience
• Other duties as assigned

Qualifications of a Branch Concierge

• High School Diploma, or equivalent
• A minimum of two (2) years previous customer service experience.
• Teller experience preferred.
• Proven ability to sell while building lasting relationships.
• Good math skills and PC knowledge; good public relations skills; ability to communicate effectively; good interpersonal skills; good organizational skills.

WORK SCHEDULE

This is a full-time position. Hours would be Monday through Wednesday 8:30 am to 5:00 pm, Thursdays 8:30 am to 6:30 pm, Friday 8:30 am to 6:00 pm. This position will require Saturdays 8:30 am to 12:30 pm at least 2 per month.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this Branch Concierge position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!