Box Office & Ticket Sales Associate at Wollman Rink NYC

We are seeking a dedicated and customer-focused individual to join our team as a Box Office & Ticket Sales Associate. In this role, you will be responsible for efficiently managing ticket sales, assisting customers, and ensuring a smooth entry process for our venue. Your primary responsibilities will include working the line in the entrance, checking waivers, and validating pre-purchased tickets.

• Greet customers in a friendly and professional manner as they approach the box office.
• Sell tickets to customers using our ticketing system, ensuring accuracy in pricing.
• Assist customers with inquiries related to ticket availability, event details, and arrangements.
• Handle cash transactions and maintain accurate cash drawer balances.
• Verify waivers and process any necessary paperwork for customers participating in events or activities that require them.
• Check and validate pre-purchased tickets and ensure they correspond to the correct date.
• Provide excellent customer service by addressing any concerns or issues raised by customers.
• Collaborate with other team members to ensure smooth and efficient operations during high-volume periods.
• Follow established procedures for ticket sales, refunds, exchanges, and any other related transactions/Questions.
• Maintain cleanliness and organization of the box office area, including ticket counters and displays.
• Stay updated on upcoming events, promotions, and special offers to provide accurate information to customers.

Requirements:

• Previous experience in customer service or ticket sales is preferred but not required.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and accuracy in cash handling and ticket verification.
• Proficient computer skills and experience with ticketing or point-of-sale systems is a plus.
• Flexibility to work evenings, weekends, and holidays.
• Exceptional problem-solving skills and the ability to remain calm under pressure.
• A positive and friendly attitude towards customers and team members.

Note:

This job description outlines the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Working Environment

This position generally requires that work be performed from Wollman Rink offices. This position requires frequent outdoor work and exposure to varying weather conditions due to the nature of the business. Availability to work evening, weekends, and holidays.

About WPP

Wollman Park Partners (WPP) is a coalition of experienced New Yorkers from diverse sectors, including sports and entertainment, finance, health and wellness, and sustainability. Comprising notable organizations like Harris Blitzer Sports & Entertainment, Related Companies, Equinox, in close partnership with Great Performances + Melba's Restaurant, YMCA, Ice Hockey in Harlem, Figure Skating in Harlem, The Boys' Club of New York, and Green City Force. WPP is dedicated to enhancing the iconic Wollman Rink NYC (WRNYC) in Central Park. With a strong commitment to creating a vibrant, diverse, and inclusive space, WPP aims to promote equitable economic opportunities and recovery for the city.

As the operator of Wollman Rink NYC, WPP focuses on accessibility and inclusivity through thoughtful hiring practices and engaging programming. The rink will host public ice-skating sessions, youth initiatives, cultural events, and celebrations, making it a welcoming destination for both New Yorkers and visitors alike. By fostering a sense of community and celebrating the city's rich diversity, WPP strives to create a year-round destination that reflects the values and spirit of New York City.

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