Box Office Representative/Cashier, Visitor Services Dept. - Houston Museum of Natural Science

• Position:  Box Office Representative/Cashier, Visitor Services Dept. 
• Employment Status:  Part Time, Hourly, Non-Exempt, $12 per hour plus commission opportunities*
•  Monthly average commission from membership sales at the box office can range from $100-$400 a month (no cap on commission)

• Box Office Representative/Cashier is a dynamic position with various roles that is best suited for individuals with interest in science and history and who are enthusiastic, friendly, reliable and able to work a flexible schedule, including nights, weekends and holidays. 
• You will be responsible for assisting guests and setting the tone for an enjoyable museum visit. Pending operational needs, applicants may start in the garage, special exhibit greeter/cashier, special exhibit gift shop or box office.

• Use ticketing system for point-of-sale transactions, membership enrollment/renewal, and basic sales orders
• Communicate difference in membership levels and benefits to guests
• Ability to facilitate a cash and/or debit and credit card payment with accuracy for guest transactions
• Provide a welcoming, safe and fun environment for our guests through outstanding service and guest assistance
• Collect payment in the parking garage booth with the ability to facilitate a cash and/or debit and credit card payment with accuracy for guest transactions
• Sell merchandise and point-of-sale ticket upgrades and add-ons at various locations throughout museum via cash and credit card transactions
• Point-of-sale ticket and gift shop sales for special exhibits
• Monitor sales floor and assist guests with product inquiries while also becoming familiar with store merchandise
• Help promote and upsell merchandise in special exhibit gift shop
• Assist in labeling and stocking 
• Other duties as assigned

• Cash handling experience a plus
• Bilingual a plus (Spanish/English)
• Great interpersonal and communication skills in order to speak to visitors and colleagues
• Able to adjust to changing workflow from slow to a fast pace working environment 
• Alert and able to respond quickly in an emergency
• Should have an interest in science, history, education
• Excellent customer service skills
• Relevant volunteer or work experience is preferred
• Proficient in Tessitura ticketing system; training will be provided if needed 

• Able to be in both stationary and circulating positions throughout shift for long periods of time
• Able to sit and stand for long periods of time
• Available to work 1-2 days a week, including Saturday or Sunday (8:30 a.m. to 6:00 p.m.)
• Available to occasionally work special event evening shifts
• Moderate physical activity required to move laptops, scanner, ticket stock, ticket printers
• Able to operate a desktop computer, mobile computer, scanner or other technical equipment
• Must be at least of legal age
• Must comply with the museum’s health and safety protocols

• Free individual-level HMNS Membership
• Free access to Museum exhibits, Cockrell Butterfly Center, Burke Baker Planetarium, Giant Screen Theatre and satellite facilities
• Discounted programming including museum summer camp
• Free staff parking
• Flexible scheduling
• Predominately daytime hours (some evenings may be required) 

• Online - www.hmns.org/appform
• Hard Copy - Print www.hmns.org/appformprintable, complete and mail to: HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030; or drop off in person at the Museum Service desk

• En línea - www.hmns.org/appformESP
• Copia impresa - Imprimir www.hmns.org/printableappformESP, completar y enviar por correo a: HMNS, c/o HR, 5555 Hermann Park Drive, Houston, Texas 77030; o dejar en persona en el mostrador de Servicio del Museo

The mission of the Houston Museum of Natural Science shall be to preserve and advance the general knowledge of natural science; to enhance in individuals the knowledge of and delight in natural science and related subjects; and to maintain and promote a museum of the first class.