Box Office Cashier - Ahern Hotel

The Box Office Cashier is responsible for providing outstanding customer service, generating sales and processing all transactions in accordance with departmental policies and procedures.

ESSENTIAL FUNCTIONS

• Provide courteous and efficient service to all guests.
• Maintain an awareness of all current & future events and pricing.
• Process Box Office sales, tickets and wristband distribution.
• Secure payment for all sales.
• Accurately update the Point of Sale (POS) system.
• Use up-selling techniques to promote hotel services and facilities.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.

REQUIRED EXPERIENCE

• One (1) year of guest service experience.
• Six months of high-volume cash handling experience.
• Ability to perform basic math.
• Communicate in a clear and concise manner.
• Able to remain calm during stressful situations/interactions.
• Able to resolve issues with good judgment.

PHYSICAL REQUIRMENTS

• Continuous standing and walking throughout the duration of each shift; no sitting unless on break. Pushing, pulling, bending and stooping frequently.
• Bending, lifting, and carrying up to 25 pounds frequently and without assistance.
• Constant face-to-face interactions with customers, requiring speaking and a professional demeanor.
• Maintain a near, well-groomed appearance.
• Ability to multi-task and remain positive in busy working conditions.

WORKING CONDITIONS

• Work schedule: Thursday-Saturday evenings and special event coverage as needed.
• Comply with the brand and hygiene policies.

Ahern Hotel is a luxury boutique hotel and event venue in Las Vegas, Nevada. Acquired in 2019, it is located near the Las Vegas Strip.

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