Boutique Manager | Westfield UTC - Honey Birdette

Honey Birdette was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative, and a little cheekier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Who We Seek:

We are looking for a dedicated highly motivated and skilled Boutique Manager to join our team at Honey Birdette. In this role, you will oversee the daily operations of our stores, teach, train, develop and lead a fun group of high performing Boutique Team Members, drive sales and curate a red carpet shopping experience for our clients. Our ideal candidate is a professional, polished, dynamic leader, who is result-oriented and passionate about creating exquisite client experiences.

What You’ll Do - Job Responsibilities:

• Manage daily operations of the boutique, including delivering sales goals, building strong client relationships and community outreach, and leading a team to exceed customer expectations.

• Ability to multi-task and understand how to prioritize work to ensure customers come first.

• Oversee the team’s performance, providing a world-class client experience and ensuring the floor is organized and visually appealing, while driving sales results.

• Support Area Leader by ensuring the Team follows scheduling expectations and meets state and federal employment laws and regulations.

• Manage and motivate the Team with a rigorous performance management cycle.

• Attend to client needs with a sense of urgency and professionalism.

• Be responsible for inventory management, visual merchandising, store operations, sales generation and cultivating a positive work environment.

• Resolve all employee and client issues quickly, diplomatically, and tactfully.

• Meet and exceed all KPIs and sales goals.

• Personally demonstrate and teach teams to maximize our customers experiences through a thriving clienteling program.

• Serve as a role model and teach teams to build strong client relationships by selling toys, bondage and conducting bra fittings with the goal of selling multiple sets of lingerie.

• Create a high performance selling culture where our Honeys meet and exceed established performance goals and benchmarks in toys, bondage, lingerie, appointments and IG followers.

What You’ll Bring - Qualifications and Skills:

• 3-5 years of customer service experience.

• Experience working in a retail environment, preferably in luxury lingerie.

• Experience in managing and cultivating a high performance sales team.

• Ability to improve customer satisfaction and drive customer loyalty.

• A strong commitment to excellent customer service.

• Clienteling experience preferred.

• A sense of self-awareness with an interest in seeking feedback to improve and develop.

• Excellent leadership, interpersonal and communication skills.

• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.

• Ability to work in a fast-paced environment.

• Analytical thinker with demonstrated business acumen.

• Experience reviewing and analyzing business reports and moves to immediate and deliberate action to achieve results.

• Ability to problem solve and juggle multiple tasks and priorities.

• Ability to monitor/track progress and incorporate feedback into decision-making.

• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.

• Ability to adhere to a flexile schedule, working nights, weekends, and holidays.

• Must have unrestricted access to work in the U.S.

• Must be at least eighteen (18) years of age.

Physical Requirements

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to lift and carry up to 25 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.

• Able to stand and walk for 8 hour shifts and 40 hours a week.

• Ability to use technology (mobile devices, computers).

The pay range for this position at commencement of employment is expected to be [range], [annually]however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

What We Offer:

• Competitive medical, dental, vision insurance plans with FSA and Dependent Care FSA options.

• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.

• Pet Insurance for those who need it too!

• Employee Assistance Program.

• Pre-tax Transportation/Commuter Benefits options.

• Generous product discount!

• Paid Time Off.

• Employee Resource Groups.

• 401K program with Company match.

Working Conditions

Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, you understand that the business concept is based partly on sex appeal, nudity, and/or sexual wellness products.

You may be exposed to individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos; lewd and/or obscene language; depictions of lewd, risqué, intimate, or explicit acts or behaviors; conversations and discussions about sex, sexuality, and the human anatomy; conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in their presence.

Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent you from notifying the company immediately if you are exposed to conduct of any type that you find offensive and/or that makes you feel uncomfortable while you are performing your job duties.

Equal Employment Opportunity

Honey Birdette is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and we make all employment decisions without regard to any protected status. The right talent for us innately embodies our values. Come as you are.