Boiler/Burner Specialist - Nesco Resource, LLC

Job Description

Job Overview An established company is seeking an experienced Boiler/Burner Specialist with technical and mechanical expertise, combined with estimating skills, to enhance our service department and ensure exceptional customer service.

Specific Responsibilities

• Possess extensive knowledge of industrial/commercial steam and hot water boilers, and auxiliary equipment.
• Proficient with flame safeguards and the use of VOMs and other troubleshooting tools.
• Quote associated controls, replacements, and modifications to customers' boiler room equipment.
• Develop relationships with vendors and maintain awareness of market trends.
• Follow up on incomplete projects and additional parts or service work listed on service tickets and job estimates.
• Issue purchase orders to service technicians on quoted projects.
• Provide quality service for all assigned tasks while upholding core company values.
• Maintain departmental goals for profitability and efficiency.
• Quote burner, control, and boiler upgrades, and negotiate service and equipment contracts.
• Develop relationships with customers and attend service meetings and ongoing training.
• Oversee the completion of service projects from the review of plans or requests for quotes to project closeout, ensuring all is done within budget and deadlines.
• Sell service contracts and water treatment agreements, and review open work order files weekly.

Skills Required

• In-depth operational knowledge of boiler systems.
• Excellent organizational skills and comprehensive understanding of the boiler trade.
• Minimum of 5 years of field experience with boilers and burners.
• Experience in boiler upgrades, including electrical, combustion, and refractory installation.
• Proficiency in burner controls, including familiarity with Fireye, Siemens, and Autoflame systems.
• Effective communication with customers, employees, and vendors.
• Ability to multi-task, prioritize work responsibilities, work independently, and instruct others.
• Strong project management and sales skills.
• Diverse troubleshooting and problem-solving skills.
• Understanding of administrative processes.
• Strong knowledge of Microsoft Word, Excel, and Outlook.
• High degree of oral and written communication skills.

General Requirements

• Positive attitude and desire to be part of a successful team.
• Ability to follow schematics, piping diagrams, and blueprints.
• Visit customer sites and ensure customer satisfaction.
• Identify, analyze, diagnose, and repair systems and products at customer locations.
• Flexibility to work after hours and weekends as necessary.
• Follow all safety policies and procedures.
• Participate in ongoing training to enhance knowledge and skills.
• Stay current on the installation, operation, service, and repair of represented products.
• Minimum of 5 years of field experience with boilers and burners.
• Successful completion of a background check and drug screen required prior to employment.

Communication & Organizational Skills

• Document work by completing daily paperwork.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Determine parts needed for repairs and timeliness of need.
• Communicate parts and new equipment sales leads to respective departments.
• Effectively present information in one-on-one and small group situations to customers and employees.

Physical Requirements

• Full mobility, including the ability to use hands to finger, handle, and feel.
• Ability to lift and/or move up to 100 pounds.

Benefits Our company provides employees with competitive wages and the following benefits: Basic Life Insurance, Accidental Death & Dismemberment Insurance, Short Term Disability Insurance, Family Medical Coverage, 401K with Company Match, Paid Time Off, and Paid Holidays.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.