Body Shop Service Advisor - Transteck Inc - Hagerstown

TRANSTECK, INC.

JOB DESCRIPTION

Job Title:                                        Body Shop Service Advisor                        

Job Reports To:                               Body Shop Manager

Exempt or Non-Exempt:                  Exempt           

Full-Time or Part-Time:                   Full Time

Job Summary:

Directly supervise, motivate, and assist technical staff of the Body Shop department.  

Essential Job Functions:

• Assign work to technicians
• Follow up on work progress
• Record repair orders and job assignments in the dispatching system
• Monitor and ensure repair order quality
• Monitor the correct use of the time clock
• Monitor technician efficiency and productivity
• Maintain and control special tools and technical information
• Communicate and coordinate repair work with other departments and vendors
• Monitor shop capacity and provide information to service consultants and other shop foreman
• Maintain a safe and clean work area for the entire shop
• Assist technicians with difficult diagnosis
• Track work process of every unit using the Work Distribution for in “Real Time”
• Coordinate special orders with the parts department
• Back up and support body shop employees when needed   

Qualifications:

• The Physical Capabilities Checklist for this job, which specifies the physical requirements of the job, is attached and is incorporated into this description.
• In addition to the essential functions listed above, the employee is expected to exercise honesty, integrity and respect with all clients and co-workers, maintain a professional appearance and demeanor, demonstrate a positive attitude, communicate effectively with co-workers and clients, work with accuracy, efficiency, and attention to detail, respect the work environment and keep it as neat and clean as possible, and exercise initiative to learn new skills and tasks and to help co-workers when possible. The employee is also expected to perform such other duties and functions as required from time to time.
• A high school diploma or GED
• Minimum of three years of related experience or training

Machines/Tools/Equipment:

• Computer, basis office equipment (copier, calculator, fax, etc.)

Working Conditions:

• Primarily shop environment with heavy machines and equipment
• Some outside work in outside working conditions