BODY SHOP ESTIMATOR - Carstar
Sterling Heights, MI 48312
About the Job
Has to have 1+ year of experience
Customer Service Representative
Are you a highly skilled individual who thrives in a fast-paced, customer-centric environment? Do you have a passion for providing top-notch service and resolving customer issues with a smile?
We are looking for a Body Shop Estimator to join our automotive team at CARSTAR OF STERLING HEIGHTS. As the first point of contact for our customers, you will play a crucial role in ensuring their satisfaction and delivering a delightful user experience. This role offers the opportunity to enhance your communication skills, problem-solving abilities, and market knowledge.
Main Responsibilities:
- Write estimates on damaged vehicles using the latest software
- Provide a detailed repair plan
- Communicate with parts manager to get an ETA on job completion
- Serve customers by providing service and product information
- Ensure customer satisfaction and pleasant user experience
Requirements:
- Multitasking abilities
- Analyze information effectively
- Resolve conflicts with ease
- Excellent phone and listening skills
- Strong documentation and market knowledge
- Problem-solving skills with a focus on quality
- Outstanding communication and product knowledge
- Prior experience in customer service
Location: CARSTAR OF STERLING HEIGHTS
Auto body shop in Sterling Heights, Michigan
Salary
$18 - $24 per hourBenefits
Bonus pay, Commission pay, Paid time offJob Type
Full time, Part timeSchedule
Day shift, Monday to Friday, 8 hour shift
Source : Carstar