Body Shop Customer Service Representative - Mercedes-Benz of Atlanta Northeast

Mercedes Benz of Atlanta Northeast is seeking a Customer Service Rep to help be a part of an efficient
and profitable Collision Center Department. We are a family of Mercedes-Benz enthusiasts warmly
serving fellow Mercedes-Benz enthusiasts! We are conveniently located in Duluth, Georgia. We pride
ourselves in being well-established, well-rooted, and well-capitalized.

We have a great history of providing excellent career opportunities for sharp, energetic people. If you’re
looking for an opportunity to be appreciated and involved in your career, your search is complete.

What We Offer:

• Salary Range:  $40-45K
• Free Health Insurance Option Available
• 401k Match Options Available
• HSA company match contribution
• Dental and Vision Insurance Available
• Paid Vacations, Holiday Pay, PTO pay
• Career advancement opportunities, promote from within
• Discounts on products and services
• Family owned and operated
• Long term job security

Responsibilities:
• Greet customers and provide a warm and friendly welcome to the body shop
• Conduct initial walk-throughs with customers and document any damages or concerns
• Communicate with insurance companies to facilitate the repair process
• Schedule appointments and provide customers with updates on their vehicle's repair status
• Monitor and manage repair timelines to ensure timely completion
• Communicate any delays or changes in repair timelines to customers
• Ensure customer satisfaction by addressing any concerns or complaints in a timely and professional manner
• Maintain accurate and organized records of repairs and customer interactions
• Collaborate with other departments to provide exceptional customer service and resolve any issues that may arise
• Follow all company policies and procedures to ensure a safe and efficient work environment

Requirements:
• High school diploma or equivalent
• Previous customer service experience, preferably in the automotive industry
• Knowledge of basic automotive repairs and terminology
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Ability to multitask and work in a fast-paced environment
• Proficient computer skills
• Valid driver's license with a clean driving record
• Must be able to work flexible hours, including evenings and weekends as needed

EEOC statement:
Mercedes-Benz of Atlanta Northeast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.