Bodily Injury Claims Adjuster - Reserv

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. 

About the role

We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be transportation-related. 

The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome. In addition, they will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. 

Resolution Specialists are:

• Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.
• Passionate specialists who care about the customer and their experience.
• Empathetic. Exercises empathy and patience towards everyone interacted with. 
• Sense of urgency - AT ALL TIMES. That does not mean working at all hours.
• Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client's best interest. 
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.
• Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution. 
• Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it. 
• Communicative. Professional written and oral communication with all parties to a claim.
• And did we mention a sense of humor? Claims are hard enough as it is. 

What we need

We need our Resolution Specialists to do all the things typical to the role:

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer calls, texts, and/or emails in a timely and accurate manner. 
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Work with the APD team on the handling of property damage claims. 
• Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input to continuously develop claims guidelines, best practices, and process improvements.
• Know the claims inside and out and ensure outside investigative service providers, including independent appraisers and defense counsel, are guided based on what we need to move the file to a quick and appropriate resolution. All the while keeping our clients updated where needed.
• Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
• Third-party PD
• Third-party bodily injury, including catastrophic losses
• UM/UIM bodily injury
• Litigation experience
• PIP a plus, but not required
• Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment that might be needed. Technology is something that should make your life easier, not harder!

Additionally, we will

• Provide a manageable pending to deliver the service in a way always wanted from a dedicated account.
• Listen to the Resolution Specialist's feedback to enhance and improve upon the long-standing challenges.
• Work toward reducing and eliminating all the administrative work from a Resolution Specialist.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team and welcome applicants from all backgrounds.