BMW of Alexandria Automotive Service Booker - Dispatcher - Rosenthal Automotive

Here at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth)

We are looking to grow our company and we need you to help us. We are currently hiring a Dispatcher for our award-winning BMW of Alexandria dealership. If you have an outstanding work ethic, ability to work well with customers, and always maintain a high sense of professionalism, please apply today!

BMW Entry-Level Dispatcher Benefits:

• $65,000+ Annual Income potential based on performance and experience
• Annual Longevity Bonus
• Service Booker or Dispatcher experience preferred but not required
• Service Advisor with 1 or more years of experience encouraged to apply
• Service Parts Counter with 1 or more years of experience encouraged to apply
• Technician Apprentice with 1 or more years of experience encouraged to apply
• Paid Training & Certification
• One of the largest Center of Excellence BMW dealerships in the area
• 20 Franchised Dealer Group in VA, MD & PA - Over 1400+ Employees
• Great culture within an innovative company
• Training and support to assist you in achieving your goals
• Paid time off and 401k
• Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
• Employee discounts on vehicle sales, parts, and service
• Career advancement opportunities
• ...and more!

BMW Dispatcher Responsibilities:

• The Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer
• Implements and maintains an effective dispatch system
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer

BMW Dispatcher Qualifications:

• 1+ year of service writing experience or sales experience preferred but not required
• High-line, luxury automotive experience preferred, not required
• A valid driver's license and a good driving record, per company standards
• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
• Professional personal appearance
• Excellent oral and written communication abilities
• Process and detail oriented with developed organizational skills
• Confident in ability to work under pressure and prioritize

Our company is a family owned and operated business, so we know what it takes to grow a company from the ground up. Unlike other employers, we aren’t so focused on what you’ve done, but what you can achieve.

Please submit your resume for immediate consideration.

Job Type: Full-time, Entry-Level position