Bistro Server - Courtyard by Marriott Hampton Coliseum Central

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

POSITION OVERVIEW: The Bistro Server is responsible for maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our guests and team members.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred.
• Experience with food & beverage (Micros POS) Point of Sale System is preferred.
• A minimum of 1-2 years of experience in food and beverage is preferred.
• Previous cash handling experience is preferred.
• Certification in food handlers' program required.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Minimum 21 years of age to serve alcoholic beverages.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes weekends and holidays.

Responsibilities:

• Approach all encounters with guests and fellow associates in an attentive, friendly courteous and service-oriented manner.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Prepare coffee barista drinks, specialty drinks and food orders utilizing the Turbo Chef.
• Take orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to guest rooms as needed.
• Record transaction in MICROS system at time of order.
• Maintain cleanliness of work areas throughout the day.
• Follow property key policies, including checking out and returning keys to appropriate departments.

• Ability to answer the telephone according to standards.
• Clean and wipe down areas and tables as guests leave seating area.
• Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, dating, labeling, cleaning, and organizing coolers/ storage areas; and cold chain compliance across all food related departments.
• Set-up and break down workstation with required tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill containers, storing items appropriately, and cleaning station as appropriate.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business.
• Follow property control audit standards and cash handling procedures.
• Count bank at the end of your shift, complete cashier reports, resolve any discrepancies, drop off receipts and secure bank.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.