Biotech - Field Service Technician - Biotech at Belimed Life Science Inc.
Raleigh/Durham-RTP, NC 27607
About the Job
Biotech - Field Service Technician - Biotech
An ADP client is currently recruiting for an experienced individual to be our next Service Technician to join our team in our Denver, CO or Raleigh, NC or Phoenix, AZ location.
This is a remote role within Denver, CO or Raleigh, NC or Phoenix, AZ and the surrounding areas. Candidates need to live in the within the area. The role is remote and the perfect candidate will be reporting/working at the customer's sites for the day.
Who We
Are:
Belimed
Life Science
has only been around on paper since April 2019, even though we already have over
50 years of experience in the field of Life Science. We manufacture all our own
equipment in Europe, and we are the Sales & Service division for North
& South America. We enjoy the advantages of an SME with shorter distances,
faster processes, and more efficient project management. This enables us to
respond more specifically to the special challenges of the life science
industry.
About
the Role:
The
Service Technician performs equipment (custom pharmaceutical sterilizers and
washers) installations, repairs, and preventive maintenance in accordance with specifications,
collaborating with customer contacts, project management, local service teams,
and leadership.
The Service Technician ensures our customers have a wonderful
experience with equipment by ensuring our systems are installed correctly and
scheduled maintenance and repairs are performed on time with high quality.
** The field
technician who will be installing, troubleshooting, repairing, and performing
preventative maintenances. **
What you
will do:
Core
duties and responsibilities include the following.
- Perform equipment
installations, repairs and preventive maintenance working independently with
little or no supervision or direction. - Provide
progress reports, communicate, and escalate issues to the customer, Dispatch,
Director of Service, Director of Operations, Project Manager, and Sales
Managers when necessary. - Ensure
customer satisfaction with product installation, repairs, and preventive maintenance. - Provide
guidance to customers regarding installation variances from specifications. - Attend
construction meetings with customers or contractors, (when necessary) to
discuss utilities/space requirements and establish installation timeframes. - Ensure the
installation site is clean and prepared for turnover, ensuring complete
customer satisfaction is achieved. - Perform
installation of all our products, including un-crating, setting products in
place, leveling, connecting utilities to the system, and testing / SAT.
Complete all required service documentation associated with the installation
activity, startup testing, and the Operational Qualification checklist. - Maintain
accurate records for all work performed. Close out installation and preventive
maintenance documentation by completing total labor and travel hours applied to
the work order. - Complete
installation and preventive maintenance documentation to accurately document
activities, including follow-up actions when required. - Participate
in customer/contractor safety orientation training ensuring required PPE is
used and implement preventative safety practices. - Abide by
all our and customer health & safety protocols and procedures. - Provide
customers’ support team with initial engineering in-service/training. - Ensure
professionalism in both appearance and behavior is always maintained at customer
site. - Follow
customer policies and requirements while performing all installation and
service activities. - Troubleshoots,
analyzes, prioritizes, and resolves and/or facilitates resolutions for all
problems dealing with in-use equipment. - Receives
and then assures that all reported quality issues are logged in the appropriate
database and will communicate back to the field any relevant resolutions. - Provides
moderate to high level technical support to customer technicians. - Maintains
data integrity in all aspects of customer contact, beginning with the initial
customer contact (case initiation) through service support (work order
initiation/resolution), billing, quality collection (issues, solutions), and
case closure. - Demonstrates
superior customer service skills by keeping a positive, caring, can-do attitude
and by providing timely updates. - Responds
to daily customer phone contact to resolve technical/part identification/procurement
problems. - Performs
other related duties as assigned by supervisor or management.
Our Perfect Candidate -
Please make sure YOU meet the requirements before YOU apply!
Education and Experience:
- High
school diploma. - Technical
Associate or Bachelor degree preferred. - 3
- 5 years Technical Support experience or Customer Service experience. - Experience
in interpretation and modification of blueprints, technical literature/drawings
and C.A.D. drawings required. - Capital
equipment installation experience preferred. - Experience
troubleshooting steam, water and pneumatic process control and PLC systems. - Experience
working in the Biotech / GMP field is preferred. - Experience
using power/air tools, OSHA 10 or 30 Certification in Construction Safety is
preferred, but not required.
Required Abilities and Skills:
- Demonstrated proficiency in technical and
customer-facing situations. - Ability to successfully interact with both
non-technical customers and technical support staff at customer organizations. - Excellent written, verbal and customer service communications
skills. - Must be fluent in standard business software programs.
- Must be independent, initiative-taking and
success-driven, yet willing to work within a team environment. - Must be able to prioritize own workload under pressure.
- Position requires lifting (up to 50 lbs.),
bending, squatting, sitting, standing, and twisting. - Must travel to customer sites that include, but
are not limited to laboratories, pharmaceutical production facilities and
animal research centers, often in a construction environment. - Ability to work nights, weekends, and holidays
as business need dictates. - Ability to support rotating on-call schedule
and provide emergency services, 24/7/365. - Must be able to travel overnight as much as 40%
away from home.
Company
Offers:
- Competitive salary will be commensurate with
experience and education. - Comprehensive benefits package available: (100% paid
for employee and their family) healthcare, vision, dental and life
insurances; Safe Harbor, paid vacation (3 weeks) and holidays
) healthcare, vision, dental and life insurances; Safe Harbor, paid
vacation (3 weeks) and holidays).
To Apply:
Please submit
your cover letter, and resume.
via the
‘Apply Now’ button!
We are an Equal Opportunity Employer!
keyword:
pharmaceutical, biopharmaceutical, biotech, OSHA 30 Certification in Construction Safety, PLC systems, AutoCAD