Biotech - Field Service Technician - Biotech at Belimed Life Science Inc.

Biotech - Field Service Technician - Biotech

An ADP client is currently recruiting for an experienced individual to be our next Service Technician to join our team in our Denver, CO or Raleigh, NC or Phoenix, AZ location.                                            

This is a remote role within Denver, CO or Raleigh, NC or Phoenix, AZ and the surrounding areas. Candidates need to live in the within the area.   The role is remote and the perfect candidate will be reporting/working at the customer's sites for the day.

Who We
Are:

Belimed
Life Science
has only been around on paper since April 2019, even though we already have over
50 years of experience in the field of Life Science. We manufacture all our own
equipment in Europe, and we are the Sales & Service division for North
& South America. We enjoy the advantages of an SME with shorter distances,
faster processes, and more efficient project management. This enables us to
respond more specifically to the special challenges of the life science
industry.

About
the Role:

The
Service Technician performs equipment (custom pharmaceutical sterilizers and
washers) installations, repairs, and preventive maintenance in accordance with specifications,
collaborating with customer contacts, project management, local service teams,
and leadership. 

The Service Technician ensures our customers have a wonderful
experience with equipment by ensuring our systems are installed correctly and
scheduled maintenance and repairs are performed on time with high quality.

What you
will do:

Core
duties and responsibilities include the following.

• Perform equipment
  installations, repairs and preventive maintenance working independently with
  little or no supervision or direction
• Provide
  progress reports, communicate, and escalate issues to the customer, Dispatch,
  Director of Service, Director of Operations, Project Manager, and Sales
  Managers when necessary
• Ensure
  customer satisfaction with product installation, repairs, and preventive
  maintenance
• Provide
  guidance to customers regarding installation variances from specifications
• Attend
  construction meetings with customers or contractors, (when necessary) to
  discuss utilities/space requirements and establish installation time-frames
• Ensure the
  installation site is clean and prepared for turnover, ensuring complete
  customer satisfaction is achieved
• Perform
  installation of all our products, including un-crating, setting products in
  place, leveling, connecting utilities to the system, and testing / SAT.
  Complete all required service documentation associated with the installation
  activity, startup testing, and the Operational Qualification checklist.
• Maintain
  accurate records for all work performed. Close out installation and preventive
  maintenance documentation by completing total labor and travel hours applied to
  the work order
• Complete
  installation and preventive maintenance documentation to accurately document
  activities, including follow-up actions when required
• Participate
  in customer/contractor safety orientation training ensuring required PPE is
  used and implement preventative safety practices
• Abide by
  all our and customer health & safety protocols and procedures
• Provide
  customers’ support team with initial engineering in-service/training
• Ensure
  professionalism in both appearance and behavior is always maintained at customer
  site
• Follow
  customer policies and requirements while performing all installation and
  service activities
• Troubleshoots,
  analyzes, prioritizes, and resolves and/or facilitates resolutions for all
  problems dealing with in-use equipment
• Receives
  and then assures that all reported quality issues are logged in the appropriate
  database and will communicate back to the field any relevant resolutions
• Provides
  moderate to high level technical support to customer technicians
• Maintains
  data integrity in all aspects of customer contact, beginning with the initial
  customer contact (case initiation) through service support (work order
  initiation/resolution), billing, quality collection (issues, solutions), and
  case closure
• Demonstrates
  superior customer service skills by keeping a positive, caring, can-do attitude
  and by providing timely updates
• Responds
  to daily customer phone contact to resolve technical/part identification/procurement
  problems
• Performs
  other related duties as assigned by supervisor or management

Our Perfect Candidate

Education and Experience:

• High
  school diploma
• Technical
  Associate or Bachelor degree preferred
• 3
  - 5 years Technical Support experience or Customer Service experience
• Experience
  in interpretation and modification of blueprints, technical literature/drawings
  and C.A.D. drawings required
• Capital
  equipment installation experience preferred
• Experience
  troubleshooting steam, water and pneumatic process control and PLC systems
• Experience
  working in the Biotech / GMP field is preferred
• Experience
  using power/air tools, OSHA 10 or 30 Certification in Construction Safety is
  preferred, but not required

Required Abilities and Skills:

• Demonstrated proficiency in technical and
  customer-facing situations
• Ability to successfully interact with both
  non-technical customers and technical support staff at customer organizations
• Excellent written, verbal and customer service communications
  skills
• Must be fluent in standard business software
  programs
• Must be independent, initiative-taking and
  success-driven, yet willing to work within a team environment
• Must be able to prioritize own workload under
  pressure
• Position requires lifting (up to 50 lbs.),
  bending, squatting, sitting, standing, and twisting
• Must travel to customer sites that include, but
  are not limited to laboratories, pharmaceutical production facilities and
  animal research centers, often in a construction environment
• Ability to work nights, weekends, and holidays
  as business need dictates
• Ability to support rotating on-call schedule
  and provide emergency services, 24/7/365
• Must be able to travel overnight as much as 40%
  away from home

Company
Offers:

• Competitive salary will be commensurate with
  experience and education
• Comprehensive benefits package available: (100% paid for employee and their family) healthcare, vision, dental and life insurances; Safe Harbor, paid
  vacation (3 weeks) and holidays)

To Apply:

Please submit
your cover letter, and resume

via the
‘Apply Now’ button!

We are an Equal Opportunity Employer!

keyword: 
pharmaceutical, biopharmaceutical, biotech, OSHA 30 Certification in Construction Safety, PLC systems, AutoCAD