Billing Specialist - imgix

imgix is the leading platform for real-time image management, optimization, and delivery services. Our cutting-edge technology helps businesses deliver high-quality visual experiences to their customers across various platforms and devices, anywhere in the world.

Imgix is seeking a Billing Specialist Contractor (six months, with the possibility of extension) who will assume a central role in our financial operations. In this capacity, you will be tasked with the precise and efficient handling of billing transactions in strict adherence to contractual commitments. This position is of utmost importance in maintaining billing accuracy, nurturing favorable client connections, and overseeing the accounts receivable process. Reporting directly to our Head of Sales, this role is instrumental in our financial ecosystem.

Responsibilities:

• Setup, maintain, and manage all interactions with customer Accounts Payable (A/P) personnel and procurement portals (e.g., Coupa, Ariba, etc.), fostering strong relationships with clients.

• Ensure that all invoices contain the necessary information to facilitate prompt payment by customers, including accurate pricing, terms, and purchase order references.

• Maintain a comprehensive list of procurement contacts for all customers, keeping it up to date and readily accessible for efficient communication.

• Partner with vendors to investigate and resolve payment discrepancies, ensuring accurate and timely transactions and fostering positive vendor relationships.

• Monitor invoicing activity to ensure that customers adhere to agreed-upon payment schedules, proactively addressing any delays or issues.

• Proactively track, manage, and resolve customer disputes, inquiries, and collections issues, collaborating with internal teams as needed to reach solutions.

• Maintain open and effective communication with customers, keeping them informed about their outstanding debts and approaching payment deadlines.

• Respond to and resolve customer inquiries and issues submitted through Zendesk tickets in a timely and professional manner.

• Generate and maintain reports related to accounts receivable, billing status, and collections activity for internal and external stakeholders.

Requirements:

• Bachelor's degree in Finance, Accounting, or related field preferred.

• 2+ years of experience in billing, accounts receivable, or a related role.

• Proficiency in billing software and financial systems. Stripe experience preferred.

• Exceptional attention to detail and accuracy.

• Strong communication and interpersonal skills.

• Ability to work independently and meet deadlines.

• Knowledge of accounting principles and practices.

The targeted base pay range for this position is $21.63/hr - $28.85/hr Our pay ranges reflect the minimum and maximum target for new hire pay for the position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base hourly pay only.

imgix currently operates as a mostly remote workplace with employees distributed around the world. This role can be remote, with the option of being based in our San Francisco office as frequently as desired. For the health and safety of all of our employees, imgix requires COVID-19 vaccinations for any employee who wishes to work out of the San Francisco office or attend in-person company events.