Billing Specialist - Bill Howe Plumbing

About Our Company

Bill Howe started AM/PM Sewer & Drain Cleaning in 1980. The company began out of Bill Howe's studio apartment in Pacific Beach, with one goal in mind - give San Diego residents a plumbing company they can trust and continuously build a repeat customer base. By 1983, Tina Howe joined the ranks of Bill Howe as the very first customer care representative. Together Bill and Tina laid the groundwork for the 200+ employees that call Bill Howe home. Today, the Bill Howe Family of Companies has evolved into San Diego's most prominent home services company with an 80% repeat and referral customer base. We offer quality plumbing, heating and air, and flood and restoration services alongside legendary customer service. We Know Howe!

Vision Statement: Be the leader in the Home Services industry in Southern California. Customers call because Bill Howe is 100% trustworthy and the best at providing legendary customer care. Employees experience lasting careers. Positively impact the local communities we serve and put people before profits

Mission Statement: We stand behind our reputation and guarantees, providing a Bill Howe customer experience that is reliable, positive, and top tier. We are ethical and fair with every customer and work to make things right if something goes wrong. We offer peace of mind to San Diego, knowing that we are available for all of its plumbing, heating & air, and flood & restoration needs 24/7/365.

Workplace Values

The Billing Specialist will be expected to operate in line with our workplace core values which are:

The Bill H.O.W.E Way

Heart: Fiercely committed to the needs of our employees, communities, and customers

Opportunity: Focused on building career paths, promoting from within, and offering competitive training and educational opportunities

World-Class: The BEST at what we do

Ethical: Transparent, fair, and ethical

Job Summary

The Billings Specialist will manage and oversee all billing operations for our company. This role involves preparing and processing invoices, maintaining accurate billing records, and ensuring timely and accurate billing cycles.

Essential Duties and Responsibilities

• Invoice Preparation & Issuance: Prepare, review, and send accurate invoices to customers in a timely manner based on established billing schedules or upon project completion.
• Billing Records Management: Maintain and update detailed billing records, including managing billing spreadsheets, transaction logs, and customer accounts.
• Payment Processing: Track payments and process incoming payments. Ensure all payments are applied correctly and promptly in the accounting system.
• Account Reconciliation: Perform regular account reconciliations to identify discrepancies, correct billing errors, and ensure all invoices are paid in full.
• Customer Support: Respond to billing inquiries from customers, providing detailed explanations and resolving discrepancies. Assist customers with payment issues or disputes and work with management to resolve issues when necessary.
• Coordination with Internal Teams: Collaborate with the finance, sales, and operations departments to ensure all billed items are accurate, reflect any discounts or contract terms, and comply with company policies.
• Reporting: Generate and review billing reports to track revenue, outstanding payments, and trends, and report findings to management for financial forecasting.
• Compliance: Ensure compliance with all relevant accounting standards, policies, and regulations, including tax requirements and industry-specific guidelines.
• System Maintenance: Keep billing and accounting software up-to-date with customer information, pricing, and contract details. Continuously suggest improvements to billing processes or systems.

Minimum Qualifications

• Minimum 1 year of experience in accounts receivable, collections, customer service, and or billing
• Experience with home services industry preferred
• Strong understanding of billing practices, accounting principles, and general finance.
• Proficiency in MS Office Suite (Excel, Word, Outlook) and experience with accounting software.
• Excellent organizational, problem-solving, and analytical skills.
• Strong communication skills (both written and verbal) to interact with clients and internal teams.
• High attention to detail with a focus on accuracy and quality.
• Ability to work independently and meet deadlines in a fast-paced environment.