Billing Specialist - C.R. England

Position: Billing Specialist

Location: Corporate Office

Compensation: $18.00/hr - $22.00/hr

Schedule: M - F 8AM - 5PM 

About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces™ Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Committed to giving back the community, learn more about C.R. England Inc.’s goal of providing one million meals to children annually through partnerships with local food banks by visiting www.oneagainstchildhoodhunger.com.

Summary: 

As the Billing Specialist you will be responsible for processing over 150 transactions on a daily basis while maintaining accuracy and attention to detail. Our ideal candidate will be able to thrive in a fast paced environment and possess an analytical mindset. In addition our ideal candidate will be able to hold oneself accountable while making effective contributions to the team.

Position Responsibilities:

The key responsibilities of this job Accounts Receivable and Billing experience, familiar with multi-line phones, customer service, collections and invoicing. Must be able to work in a sometimes stressful environment and be familiar with handling crucial conversations over the phone.

Essential job requirements may include, but not limited to:

• Processing over 150 transactions on a daily basis
• Maintain effective customer and vendor relationships.
• Reconciliation of accounts and timely resolution of discrepancies.
• Meet all daily, weekly and monthly AP/AR targets and expectations.
• May be tasked with verifying the accuracy of figures, calculations, and postings pertaining to business transactions recorded by others in the department.
• Report on open invoices rolling beyond term
• Responding to customer inquiries via e-mail or phone.
• Communicating with various departments
• Maintain Accuracy and attention to detail
• Strong Microsoft Excel skills
• Ensuring that set fourth goals are met and exceeded on a consistent basis
• Prioritizing various tasks
• Update the customer master file with contact information and billing requirements
• Enter invoices into customer invoicing website.
• Able to handle multiple tasks and work effectively independently or in a team environment
• Keep company leadership informed of project priorities and any issues that may require their attention.
• Work with other department leaders to establish goals, align priorities and define departmental processes.
• Practice and observe safety rules and regulations and encourage others to do so at all times.
• Always conduct yourself in a manner that reflects a positive, professional image. Must maintain a professional appearance in accordance with dress code policies.
• Treat each individual with care, dignity, fairness, respect and recognition.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for majority of tasks.

Job qualifications may include, but not limited to:

• Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
• Data entry, validating work orders coincide with customers billing guidelines, posting invoices, and submitting invoices.
• Process, verify, and adjust customer invoices and billing to ensure accuracy and consistency and timelines.
• Assist customers with billing questions, research and troubleshoot billing issues and assist with payment solutions.
• Support the financial analyst and controller as needed with accounts payables and collection inquires.

Physical Requirements:

• Capable of hearing, with our without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication in order to facilitate meetings and work with internal customers and stakeholders by telephone and in person.
• Capable of sitting at a desk for extended periods of time and working with computer equipment.
• Capable of speaking, writing, and reading English well and possessing a good command of the language so that various types of communications may be conducted in English with people of various levels of education and capabilities.
• Capable of visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Education and Experience:

• 2-3 years of billing experience required.
• High School diploma or GED required.
• Transportation industry experience strongly preferred.
• Excellent communication skills, both oral and written.
• Strong analytical, investigative, problem solving and decision-making skills.
• Excellent organizational skills required.
• Accuracy and attention to detail is essential.

Working Environment and Conditions:

• Must have the ability to work on more than one assignment at a time with frequent interruptions, changes and/or delays.
• Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
• Must be able to handle incoming requests for assistance via phone and in person while working on other tasks.
• Must remain professional in light of challenging situations that may occur in the location.
• Occasional travel by air or car.