Billing Specialist - Pinnacle

Biling Specialist
Cumberland RI Hybrid - in office on Tuesdays and Wednesdays and from home Mondays Thursdays and Fridays
Pay Rate: $25.00 hourly

. Job Summary: Responsiblefor providing expertise analysis and solutions to complex supplier coordination ESG billing regulatory processes and technical problems with a focus on improving operational effectiveness and excellence. The Billing Specialist has knowledge and understanding of supplier activities billing processes and the systems to support the tasks. Proactive monitoring is performed to identify potential concerns. This position is the Subject Matter Expert SME for projects that impact billing and ESG billing and enhances other's understanding of business processes and systems. Job Responsibilities 1. Provide analysis and solutions to complex billing. 2. Enhance other's understanding of end-to-end meter to cash processes. 3. Review and create detailed documentation of business processes and the use of associated systems. 4. Monitor and analyze various system control reports to determine root cause and resolution. 5. Implement new controls. 6. Develop training and advise others. 7. Perform account data repairs to allow system users to proceed with customer billing. 8. Develop and maintain effective relationships with internal customers and ESG. 9. Investigate and respond to inquiries from internal and external customers i.e. Call Center Business Accounts and/or Suppliers. 10. Identify opportunities to use information technology to improve the efficiency and effectiveness of business processes. 11. Define requirements prepare process flows test and implement billing processes and system improvement changes due to Regulatory orders or business process improvements to streamline processes and reduce billing costs. 12. Assist with business case preparation. 13. Prepare clear concise comprehensive communications with minimal supervision. 14. Facilitate meetings and deliver presentations. 15. Establish and maintain effective working relationships with all departments in Electric Utilities as well as regulatory agencies. 16. Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers. 17. May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours outside of your normal schedule. Billing Specialist Basic Qualifications 1. Bachelor's Degree OR minimum of 3 years of equivalent experience. 2. Minimum of 3 years' experience in the energy industry is preferred with a focus on the appropriate one of the following: billing ESG-EDI transmissions credit and collections business operations and planning customer service regulatory and or finance. 3. Knowledge of customer service systems 4. Knowledge of billing suppliers and metering 5. Knowledge of regulatory rules 6. Strong verbal and written communication skills Preferred Qualifications 2. Proficient in the use of Microsoft Office programs: Microsoft Word PowerPoint Outlook and Excel. 3. Strong facilitation and presentation skills. 4. Excellent oral and written communication and interpersonal skills. 5. Ability to function efficiently and effectively in a fast-paced dynamic team environment.

Pay Range: $25.00- $30.00The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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