Billing Specialist - Informa Global Support

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 

We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

As a Billing Specialist, you will process and audit exhibit and sponsorship orders for over 40 Informa events while ensuring accurate and timely revenue and accounts receivable.

 Responsibilities Include:

• Process event orders within established guidelines while adhering to the department’s goals and objectives.
• Review sales contracts and insertion orders to ensure the accuracy of terms and rates.
• Perform reconciliations by verifying system order details against the original order document to ensure accurate order entry.
• Respond to customer inquiries regarding billing issues.
• Generate weekly sales reports for current events that are distributed to internal business groups.
• Provide final event stats for month-end financials.
• Enlist the efforts of sales and senior management when necessary to resolve billing conflicts.
• Communicate & follow up effectively with the sales dept. regarding orders on a timely basis.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept.
• Maintain excellent customer service internally and externally.
• Adhere to general accounting practices where applicable.
• Travel required.

Candidates should have the following background, skills, and qualities:

• High School Graduate or Equivalent.
• Knowledge of billing procedures.
• Computer proficient in MS Excel, MSWord and other MS Office applications.
• Strong attention to detail, goal oriented.
• Able to work both independently and as an integral part of a team.
• Ability to prioritize and manage multiple responsibilities.
• Accounts Receivable knowledge/experience a plus.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.

The pay range for this position is $18-20 / hour depending on experience.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will expire on 01/31/2025