Billing Product Manager - Associate - JPMorgan Chase Bank, N.A.
Brooklyn, NY 11201
About the Job
Job Summary:
The Pricing and Billing team is focused on performing front-to-back reviews of Securities Services products and operations with the aim of streamlining straight through billing processing via technology development and ensuring proper (and accurate) end to end billing of all services through improvements in operational workflows. The team is expected to coordinate closely with operations and technology to construct a plan of remediation that addresses the billing function challenges and lays out an agreed upon roadmap that can shared with the wider product areas for review and buy in.
As a result of the proposed cross product efforts focused on streamlining both the Billing operations and technology landscape, we are seeking a candidate who will have responsibility for driving data analytics, coordinating with our billing partners to determine execution/planning approach and constructing/delivering outbound communication channels to stakeholders to ensure buy in & commitment.
You will be part of a global team delivering key aspects of the analysis, implementation & communication phases of the overall billing remediation program. Will also participate/support other program activities including: interviewing/consulting with management and product partners, detailing and understanding business functions/process flows, sourcing & constructing MIS to support management meetings and governance forums, and agreeing implementation plans with the operations and technology partners related to project execution.
Job Responsibilities:
- Working closely with P&B team & global partners across Securities Services to define current billing processes, system and organizational landscape and identify key challenges and opportunities.
- Mining and analysing data to identify trends and areas of opportunity (i.e.: business case development & confirmation) to help support recommendations for operational and technology improvements.
- Develop and document front-to-back business process flows and business requirements (where necessary).
- Provide status updates to broader team and senior managers via various billing governance forums.
- Effective communication & coordination of all change ensuring that the relevant business, operations and technology stakeholders are engaged and that all issues and risks are identified and escalated
Required qualifications, capabilities, and skills:
- 2+ years of experience in a financial service role, management consulting, operations or technology environment, with a focus in strategy, change and/or project management
- Previous experience of large strategic programs from an Investment Bank, Corporate Bank or Management Consultancy background desirable
- Expertise in data analysis in support of business or use case development; strong Excel skills desirable
- Logical, structured approach to planning, problem solving and decision-making
- Securities Services knowledge is desirable
- Strong risk and controls awareness
- Effective presentation skills and advanced MS Office user
- Ability to communicate clearly and confidently; able to influence internal and external stakeholders; confidence in communicating with senior management
- Ability to work under pressure and to set/achieve project milestones within deadlines
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans