Billing Manager - Lexipol LLC

Billing Manager
At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work
The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application.  We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders. This position is remote.

We are seeking a detail-oriented and strategic Billing Manager to lead our billing operations for diverse portfolio of SaaS products. The Billing Manager will be responsible for consolidating billing processes across multiple products, streamlining workflows and ensuring accuracy in invoicing and revenue recognition. This role will manage a diverse team with varying levels of expertise and experience, fostering growth and development while ensuring billing efficiency. The ideal candidate will have a strong understanding of SaaS revenue models, subscription billing and experience in cross-product billing consolidation.

The Billing Manager will work closely with the Leaders in the lines of business, Sales and CSM team members related to all aspects of invoicing. The Billing Manager will also work closely with the Director of Accounting on any changes in billing practices that might result in changes in revenue recognition per ASC606, (including deferred revenue waterfalls or commissions), month-end close and audits. Interact with various departments/teams including R2R (Record to Report), P2P (Procure to Pay), HR, Legal, Marketing, Product Management, Professional Services, and other functions as needed.
This is done through working in these areas of focus:

• Billing consolidation: Lead the consolidation of billing products for multiple products into a unified system, ensuring accurate, efficient and timely invoicing for all product lines
• Process improvement: Identify and implement best practices for billing operations including automation and system upgrades to enhance efficiency
• Team Leadership: Manage and mentor a diverse team of billing leads and specialists, providing guidance, training and development opportunities to foster a collaborative and high-performing environment
• Cross-functional collaboration: work closely with finance, revenue operations to ensure billing processes align with company goals and product offerings
• Revenue Recognition and Compliance: ensure accurate revenue recognition according to accounting standards (e.g., ASC 606) and maintain compliance with legal and financial regulations
• Customer Support: act as the escalation point for billing-related customer inquiries and disputes, ensuring prompt and satisfactory resolution
• Reporting and Analysis: generate detailed reports on billing, collections and revenue and provide insights to senior leadership on trends and areas of improvement
• Systems Management: oversee the integration and use of billing software and tools, including subscription management, platforms and ERP systems
• Policy development: develop and enforce billing policies and procedures to ensure consistency and compliance across products and teams
• Audit and reconciliation: lead internal audits of billing processes and reconciliation of accounts to ensure accuracy and completeness of billing data
• Develop, implement, and monitor KPIs and SLAs.

Requirements:  To be considered for this role, you will have this experience:

• Undergraduate degree in Business, Accounting, Finance, or related field
• Minimum of 5 years Billing operations experience, with a focus on multi-product billing consolidation
• Minimum of 3 years’ experience managing teams with proven ability to lead, manage and develop a team with diverse skill sets and experience levels including creating performance metrics and holding team accountable for those metrics
• Prior Billing experience for a SaaS company
• Prior Salesforce experience
• Prior NetSuite experience
• Excellent interpersonal and communication skills to maintain collaborative work relationships at all levels within the company
• Ability to manage complex billing scenarios and present financial data to non-financial stakeholders
• Continuous Improvement mindset
• Excellent analytical and problem-solving skills, with the ability to manage complex billing scenarios and resolve discrepancies
• Good understanding of revenue recognition for SaaS under ASC 606, contract review and principles of revenue recognition
• Good understanding of the fundamentals of US GAAP, and internal controls
• Intermediate user of Microsoft Excel and very adept at using varied systems

Preferred Experience:

• Professional experience within public safety or governmental agencies
• Master’s degree

Target Outcomes/ Target Results

• Ensure that all customer invoices are generated and sent accurately and on time
• Maintain 100% compliance with accounting standards, ensuring accurate and timely revenue recognition across all products
• Successfully consolidate billing processes for SaaS products into a unified system, resulting in streamlined operations and reduced manual workload
• Reduce the overall billing cycle time by improving processes and implementing automation tools
• Achieve improvement in customer satisfaction related to billing processes (as measured by NPS) ensuring smooth and error-free billing experiences
• Establish clear performance metrics and professional development opportunities for each team member
• Decrease the number of billing discrepancies and customer disputes through process improvements, detailed auditing and better communication with customers
• Deliver consistent, accurate and timely reports on billing metrics to senior leadership , providing actionable in sights on a quarterly basis

Employee Value Proposition

• The Billing Manager will report to the Senior Manager, Order to Cash.
• Invest yourself in excellent performance and be developed and mentored accordingly.
• Having responsibility for Billing and Invoicing activities will substantially enhance your professional resume.
• The Order to Cash team is a high-performance team focused on supporting internal and external stakeholders with timely and accurate billing and collections information.
• The workload and commitment of our team is best suited to individuals looking for fast-paced, deadline oriented, challenging, and varied assignments.
• With a focus on continuous improvement, there are lots of opportunities to be creative and make a difference in how we optimize our processes.

The Environment

• The Order to Cash team is highly productive and works with urgency every day to serve the needs of our internal and external customers.
• We collaborate closely together to find solutions to problems.
• We are dedicated to each member of the team maximizing their potential.
• We regularly work on systems implementations and process improvements as the business continues to grow and evolve.
• We praise our team members for their great work and celebrate successes together.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits
Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

Compensation for this position is $87,000 plus an annual bonus.

About Lexipol
Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
 

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