Billing Manager - Troutman Pepper

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Billing Manager is responsible for managing all aspects of the firm’s Billing team, including personnel management, workflow coordination, and team growth and development.  The Billing Manager acts as an information and quality control manager for the group.  The successful candidate is highly knowledgeable about legal accounting processes and has a broad understanding of Aderant or another legal billing application and can utilize the system capabilities to implement billing solutions.

Essential Duties and Responsibilities: 

• Provides "holistic" updates about billing to Upper Management.

• Review and/or prepare daily, weekly, or monthly reports as required.

• Reviews and monitors Billing transactions and activities to ensure accuracy, completeness, timeliness, and conformance to company policies.

• Develops strategies and tactics to optimize workflow.

• Works with attorneys and Legal support to design and develop invoicing to meet client needs and guidelines.

• Addresses and responds to customer inquiries about billing, providing a high level of customer service.

• Acts as a liaison and escalation point between the Legal team, Billing team and other Troutman divisions.

• Acts as departmental representative at various meetings.

• Monitors timekeeping policies and procedures to ensure client guidelines are followed.

• Oversees the Billing process and ensures successful monthly close cycle.

• Recruits and hires qualified staff; responsible for assuring the proper staffing.

• Supervises and monitors Billing staff.

• Manages, develops, and advocates for the Billing team; identifies areas of opportunity for individual team member’s development and works with leadership and the team trainer to train and develop team members.

• Holds regular One-on-One and departmental meetings with team members.

• Conducts mentoring/development discussions with directs reports.

• Maintains team expectations to ensure that they are understood by each team member and monitors them for compliance; evaluates direct report’s performance.

• Addresses personnel issues as needed and in a timely matter.

• Utilizes technology resources to maximize efficiency while maintaining the highest level of professionalism.

• Exercises considerable judgment and discretion in establishing and maintaining good working relationships with both attorneys and staff.

Knowledge, Skills and Abilities:

• Ability to work and deliver in a fast-paced under pressure

• Highly knowledgeable in operational strategies/business models for Billing

• Highly knowledgeable in Billing application functionality/capabilities 

• Understands various software systems applicable to the law firm billing, cash application and collection functions

• Ability to lead a team, focusing on personnel and process improvement

• Has strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously

• Possesses excellent written and verbal communication skills

• Has analytical, organizational, interpersonal and presentation skills

• Capable of analyzing complex problems and recommending and/or implementing solutions

• Proficient in the use of Microsoft Word and Excel

Education and/or Experience: 

• Bachelor's degree; any combination of training, skills, and experience to perform the core responsibilities of the position may be considered.

• Demonstrated experience as a manager of a large team in a high-volume environment, with a track record of improved performance.

• Experience in a law firm is preferred.      

• .Experience with Electronic Billing preferred.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.