Billing Analyst - Postal Center International

Job Summary:
The Billing Analyst will support the accounting department and billing team by liaising between the Company’s billing operations and client services. The billing analyst will properly monitor accounts receivables, handle interdepartmental billing resolutions, troubleshoot, diagnose, and coordinate efforts to resolve or improve accurate billing. The billing analyst will play a crucial role in the billing operations by accurately creating invoices, managing billing records and reports, performing data entry, and ensuring the smooth flow of analysis data.

Duties / Responsibilities:

• Creating, issuing, and sending accurate invoices.
• Detect and resolve errors in billing operations and other interdepartmental or client service-related matters.
• Monitor billing records, transactions, accounts receivable for inaccuracies and clarify discrepancies.
• Develop a relationship with client service team members to ensure the billing team has the correct and accurate information to bill clients.
• Handle client billing complaints and questions regarding discrepancies with white glove service, analyze the data in the system, coordinate with interdepartmental teams to correct inaccuracies, and resolve billing issues.
• Manage client account reconciliations by analyzing data, researching, and follow-ups.
• Build and maintain relationships with management and clients to create analytical reports, provide billing resolution, and make recommendations on improvements to billing scenarios.
• Responsible for receiving, tracking, researching, and managing escalated requests from the Company’s top clients/cases to ensure we meet SLAs, provide resolutions within the committed timelines, and ensure quality service.
• Perform other related job duties as assigned.

Required Skills and Competencies:  

• Excellent written and verbal communication skills, including effective listening skills. Must be able to interact professionally with multiple individuals.
• The ability to read and interpret contracts/agreements as it relates to pricing/billing
• Interpersonal skills, people-oriented, team player and results-driven.
• Good organizational and time-management skills.
• Proficient to highly proficient in Excel, and excellent knowledge in MS Office.
• High attention to detail, meet deadlines, reliability, integral and dependability.
   

Education and Experience  

• High school diploma is required; BS/BA in Accounting or a similar field is preferred.
• Equivalent to three (3) plus years’ experience of working as a Billing Analyst or similar accounting role.

ABOUT PCI

Founded in 1984, Postal Center International (PCI) is a leading innovative mail, print, fulfillment, signs, promotional, packaging, and creative marketing solutions partner. With four decades of industry experience, PCI has built a strong team of subject-matter experts and a reputation for delivering client-centric, cutting-edge solutions nationwide. Our commitment to quality and client satisfaction drives everything we do, making PCI a trusted partner for reputable businesses in the marketplace. Our company’s family of brands employs over 560 associates across its headquarters in the Southeast (FL) and its facilities in the Southwest (TX), Northeast (NE), and Midwest (IN). Boasting a national footprint of over 600k square feet, PCI has annual sales of over $500 million. We proudly serve enterprise clients in diverse industries such as banking, finance, healthcare, insurance, hospitality, and government, ensuring top-tier solutions backed by extensive compliance, security, sustainability, and quality certifications. Yes, we are growing at the speed of business! Join us, and let’s move brands forward together!

WHY PCI

Joining PCI’s Powerhouse team means becoming part of not only a client-centric, but a people-centric company celebrated for its innovation, growth, and commitment to excellence. Our supportive teams and dynamic culture create an environment where everyone can thrive. Recognized for our culture, we not only lead in our industry but also invest in our people, making PCI a place where your career can advance. As a private- and minority-owned company, we pride ourselves on a diverse workforce that brings together a wealth of perspectives and talents, fostering a culture of collaboration and inclusivity. Our commitment to sustainability is evidenced by our Sustainability & Green Visionary Award, highlighting our dedication to green practices. At PCI, we offer stability and growth opportunities, ensuring our employees feel secure and valued. Our accolades, including the South Florida Business Journal’s Business of the Year Award and recognition on its Fastest Growing Companies List, reflect our thriving success and progressive work environment.

The statements above are intended to describe the general nature of the work and should not be construed as an exhaustive list of responsibilities, duties, and skills required to perform the role successfully.

Postal Center International and Original Impressions, LLC offer a comprehensive benefits package including competitive pay, health insurance, dental and vision insurance, short- and long-term disability benefits, paid time off (PTO) plus holidays and birthday day off, wellness policy, volunteering hours, opportunities for growth and development, and more. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Postal Center International and Original Impressions, LLC are equal opportunity employers that are committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Discrimination, harassment, and retaliation based on these factors are strictly prohibited in all aspects of employment.

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