Billing Administrative Assistant - Gerber National Claims

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Gerber National Claim Services

Billing Admin Assistant

Elmhurst, IL

(Note: training time will be split between our offices in Elmhurst and Schaumburg)

GNCS is a nationwide third-party claims administrator providing claim solutions for fleet and insurance carriers. With our knowledge of the automotive industry we are able to provide claim managers, insured’s and drivers with superior service from start to finish. GNCS takes pride in providing peace of mind when the unfortunate happens to drivers.

We offer 24 hour roadside assistance, auto glass administration and First Notice of Loss reporting.

GNCS is currently seeking a highly qualified full-time Billing Administrative Assistant to join our fast growing team. We offer competitive benefits including: medical, dental, vision along with a company matched 401k program. In addition to paid vacation and holidays, QA and Perfect Attendance bonuses.

The ideal candidate would possess the following characteristics: 

• Positive attitude.

• Strong work ethic.

• Attention to detail.

• Works well in a team environment.

• Well-spoken with the ability to exhibit good judgment with good phone etiquette.

• Able to understand, support and follow company policies and procedures.

• Goal oriented with the intent and desire to improve customer service.

• Excellent communication skills; speaking, writing and listening.

• Excellent attendance and punctuality.

The ideal candidate would have the following experience and skills: 

• Great attention to detail.

• Able to deal with difficult people, problem solve.

• Exceptional customer service skills, both verbal and written.

• Ability to multitask in a fast paced environment.

• Strong problem solving skills – research and resolutions.

• Decision making, judgment and common sense.

• High School Diploma or GED required.

• Strong Computer Skills: Excel, Google suites, Web based applications.

• Type 30-35 wpm.

• Ability to adapt to an ever changing, growing business environment.

• Basic mathematical skills.

The ideal candidate would be responsible for the following: 

• Receive inbound calls from vendors wishing to discuss payments on open invoices.

• Process invoices – scanning, faxing and copying.

• Data entry into claims – documenting vendor inquiry and payment agreements.

• Return vendor calls regarding outstanding invoices and payment arrangements.

• Managing invoices, uploading to claims etc.

• Prepare and issue invoices to clients, and keep track of any payments made towards this debt.

• Request invoices from services providers.

• Proper knowledge on sending emails on problems with claims.

• Understanding the proper elements of an invoice.

• Understand due dates, terms, and taxes, in case customers have questions or need more clarification.

• Maintain database of vendor payment agreements and payment escalations – tracking resolutions.

• Works directly with Billing Manager and Assistant regarding vendor payment inquiries.

• Proactively reaching out to vendors on an ongoing basis to help relationships flourish.

• Observes professional standards of conduct, attendance and dress code.

• Performs other duties as assigned.

To be considered the ideal candidate would be: 

• Available to work Monday through Friday 8:30am – 5:00pm.

• Spanish speaking is a plus.

• Meet the experience and skill requirements of the position.

As an important member of our team, you will work with other customer service professionals to deliver superior service to our clients. This opportunity provides endless potential for personal development and growth.