Bilingual Spanish Outreach Coordinator - NADAP

NADAP, Inc. is a multiservice non-profit agency dedicated to helping people with medical, behavioral health and social service needs to become self-sufficient. NADAP programs assist disadvantaged populations in New York City and Long Island. NADAP's services include health insurance enrollment, assessment, care coordination, case management, professional training, job preparation and placement services. NADAP is dedicated to building a culturally diverse workforce, one that aspires to promote an environment that welcomes and supports diversity, equity, inclusion and affirms equal opportunities for all.
Visit us at www.nadap.org.

Position Summary
Identify new and maintain existing OASAS treatment program relationships along with other referral partners to obtain client referrals to CES. Conduct orientations to treatment program staff and clients and explain program services and expectations. Carefully screen eligible and appropriate clients and support them through the enrollment process. Collect and scan required documents needed for program enrollment including I-9 documents into Credible and complete client intake forms.

Essential Functions
• Identify new partners and maintain existing ones to increase program referrals and intakes. Complete 8-10 presentations per month both virtually and in person that result in the required number of program referrals and intakes. Educate clients, community organizations, and OASAS treatment programs about NADAP’s services through in-person, phone and email outreach.
• Provide clients with a clear explanation and understanding of the CES program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month. Collect and scan all I9 documents. Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed.
• Collaborate with other CES team members to coordinate and facilitate employment readiness, job placement, and retention activities. Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress. Serve as the primary point of contact with referral partners to provide and obtain client updates.

• Maintain detailed, accurate and timely case notes regarding client progress into electronic database. Log completed presentations in Credible and ensure that client documents are uploaded. Case notes must reflect all client interactions and outreach attempts. Review incoming emails and phone calls daily to ensure that all potential referrals are captured.
• Follow up with referral partners and clients who do not provide the required documentation to complete the intake. Try to re-engage them into the program. Outreach should be conducted via phone, email and text message.
• Assist clients with removing barriers to enrollment including resources for obtaining replacement ID's, social security cards including free cell phone services.
• Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals.
• Responsible for preparing and distributing weekly email campaign to promote NADAP CES services to potential referral partners.
• Review incoming emails and phone calls to ensure that all potential referrals are captured. This position requires attention to detail, strong organization skills, and thorough follow up.
• Performs other duties as assigned.

Education: High School
Experience 1 Year; At least 6 months of related work experience in workforce development, Able to engage potential clients in NADAP's CES program, resulting in enrollment, Good verbal and written communication skills, Experience using Outlook, Excel and entering information accurately in a database
Criteria that would be desirable but not required: Strong customer service and presentation skills, Bilingual Spanish preferred, Strong organization and computer skills.

Salary: $51,000-53,000/year

M-F 9am to 5pm in office, Midtown office