Bilingual Spanish License Insurance Representative. - Venice Mundle-Harvey Agency

Join the Venice Mundle-Harvey Agency, a dedicated and thriving company established in the heart of Montgomery Village, Maryland. We take pride in our local presence and commitment to providing outstanding customer service. We are currently seeking a Bilingual Spanish Licensed Insurance Representative to join our team. This role is pivotal in bridging the communication gap and providing personalized service to our Spanish-speaking clients. As a crucial member of our company, you will help expand our reach while maintaining our valued customer relationships. Your role will be integral in ensuring that every client receives the highest quality of service, understanding their insurance needs, and providing them with comprehensive solutions. If you are enthusiastic about helping people and have a knack for customer service, we encourage you to become a part of our team, where your skills and contributions will be appreciated and can make a real difference.

Salary Range: $42000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Retirement Plan

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Monthly Bonus Opportunity

Appreciation Lunch

Weekly Team Meeting

Work and Life Balance

SPA Day

Health Insurance

Responsibilities

Customer Interaction: Efficiently manage incoming and outgoing calls, ensuring exceptional service to our policyholders.

Bilingual Support: Provide services in both English and Spanish, effectively addressing customer inquiries and issues.

Claims Assistance: Assist customers in understanding and navigating the insurance claims process.

Policy Adjustments: Implement changes to existing policies as requested by clients, ensuring accuracy and thoroughness.

Documentation: Maintain accurate records of interactions and transactions, ensuring compliance with regulatory standards.

Problem Resolution: Handle and resolve customer complaints or issues, ensuring customer satisfaction and retention.

Licensing: Must possess an active Maryland Insurance License.

Bilingual Capability: Fluent in Spanish and English, both verbal and written.

Experience: Previous experience in customer service or insurance is preferred.

Communication Skills: Exceptional interpersonal skills to effectively engage with clients.

Customer Focused: A genuine passion for providing excellent customer service and exceeding client expectations.

Problem-Solving: Ability to identify client needs and offer suitable solutions.

Team Collaboration: Ability to work well and contribute to a positive work environment.

Technology Proficiency: Comfortable using computers and CRM systems to manage client information.