Bilingual Spanish Customer Service Specialist - Todd Allstate Insurance

Dafesh and Caviglia Insurance Agency, located in the heart of Anaheim, California, is seeking a Customer Service Specialist to join our dedicated team. With a strong focus on providing exceptional service to our clients, we take pride in our commitment to excellence and integrity.

We are looking for a proactive individual who is passionate about assisting customers with their insurance needs and ensuring their satisfaction. As a Customer Service Specialist, you will be the first point of contact for our clients, handling inquiries, resolving issues, and building lasting relationships. Your role will be crucial in maintaining our reputation for outstanding customer service.

Salary Range: $41600.00 - $49920.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Parental Leave

Career Growth Opportunities

Retirement Plan

Evenings Off

Mon-Fri Schedule

Tuition Reimbursement

Birthday PTO

Team lunches

Bonus and Commissions

Responsibilities

Client Support: Provide excellent customer service by assisting clients with inquiries, policy changes, and claim submissions.

Communication: Maintain clear and professional communication with clients through various channels, including phone, email, and in-person interactions.

Policy Management: Process policy updates, renewals, and cancellations accurately and efficiently.

Issue Resolution: Handle and resolve client concerns and issues in a timely and effective manner to ensure customer satisfaction.

Documentation: Maintain accurate records of client interactions, ensuring that all information is up-to-date and easily accessible.

Bilingual: Fluent in Spanish

Insurance Licensing: Obtain Property and Casualty License within 60 days. Training/education is 100% paid by employer.

Customer Focus: Deep commitment to providing exceptional service and support to clients.

Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members.

Problem-Solving: Ability to identify issues, evaluate options, and implement solutions to meet customer needs.

Attention to Detail: High level of accuracy and attention to detail in handling customer requests and documentation.

Team Player: Willingness to work collaboratively with colleagues to achieve team goals and deliver outstanding service.

Flexibility: Adaptability to changing priorities and willingness to take on additional responsibilities as needed.