Bilingual Spanish Customer Service - FFAM360 Heathcare
Norcorss, GA 30071
About the Job
Bilingual Customer Service Representative
Job Summary: The Customer Service Representative is responsible for providing professional customer service and builds rapport with customers through telephone contact. The most essential responsibilities of this role will be to assist our customer with updating and analyzing the delinquency of customer accounts in our database system. This role is responsible for delivering first-class customer service in every interaction phone, email and chat.
Job Duties- – The duties of this position include but are not limited to the following:
Skills and Abilities
Qualifications
Satisfactory preliminary criminal history background check determination and a
satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in customer service and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. One-year minimum customer service experience.
Job Summary: The Customer Service Representative is responsible for providing professional customer service and builds rapport with customers through telephone contact. The most essential responsibilities of this role will be to assist our customer with updating and analyzing the delinquency of customer accounts in our database system. This role is responsible for delivering first-class customer service in every interaction phone, email and chat.
Job Duties- – The duties of this position include but are not limited to the following:
- Ability to communicate clearly and effectively in both English and Spanish
- Provide exemplary customer service and problem solving via phone, email and chat
- Identify each customer's needs and determine the next appropriate action, which may include clarifying charges, adding, updating, and resolving complaints
- Collect outstanding balances and/or negotiate appropriate payment arrangements
- Working knowledge of the FDCPA, State Collection Laws, HIPAA
- Enter data provided by customer accurately into appropriate systems
- Meet and EXCEED personal and team targeted levels of customer service creating a great customer experience
- Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies
- Effectively prioritize work to ensure efficiency
- Other duties as assigned
Skills and Abilities
- Bilingual- Fluent English / Spanish
- Ability to work well in a team environment
- Must be coachable, must be able to follow a script and retain/recall procedures
- Strong attention to detail with time management and decision-making skills but also described as someone with high energy and driven to be the best
- Self-motivated and positive
- Ability to work in a fast-paced environment with strong organizational and multi-tasking skills
- Basic PC knowledge, including Windows, email and other computer applications
Qualifications
Satisfactory preliminary criminal history background check determination and a
satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in customer service and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. One-year minimum customer service experience.
Source : FFAM360 Heathcare