Bilingual (Spanish) Customer Call Center Representative - Image Specialty Partners

***$500 Hiring Bonus - Apply Now!***

As our new Customer Call Center Representative, your patient approach ensures exceptional customer service and satisfaction with all callers. With a focus on precision and consistency, you navigate inquiries with ease, providing accurate information and solutions in accordance with established guidelines and procedures. Your thoughtful and sincere communication style fosters trust with callers, always striving to ensure their concerns are heard and needs are met. Join us at Image Specialty Partners as our Customer Call Center Representative, where your collaborative approach will contribute to the positive experience of our valued customers.

Schedule

• Full-time
• Monday through Friday - no weekends
• Shifts available from 9:30 AM-6:00 PM
• On-site at our Patient Care Center in West Sacramento, CA

What you’ll need to be our Customer Call Center Representative: 

• High School diploma or equivalent required
• Prior experience in customer service required, preferably in a call center environment
• Familiarity with relevant software applications such as Google Suite and MS Office
• Ability to listen and empathize with patient needs and concerns
• Excellent customer-facing verbal and written communication skills
• In addition to English, fluency in Spanish is required. The candidate must speak, comprehend, read, and write in Spanish with fluent competency. 
• Sincere and accommodating, with a preference for high-quality work through established processes and procedures
• Must be able to reliably report to our Patient Care Center in West Sacramento, CA for scheduled shifts
• Punctuality and regular attendance are crucial to ensure seamless operations and meet customer service demands. 

Why you’ll love working with us: 

• Comprehensive health insurance covering medical, dental and vision
• Contribute to a 401(k)-retirement plan
• Paid time off and holidays
• Complimentary and discounted orthodontic treatment for yourself and immediate family members

 What you’ll do as the Customer Call Center Representative: 

• Manage incoming calls efficiently, directing inquiries to the appropriate departments
• Provide exceptional customer service by promptly addressing inquiries related to treatments, services, insurance, and other related matters
• Engage with patients empathetically and professionally, ensuring their needs and concerns are heard
• Maintain accurate records of customer information and interactions, ensuring data integrity and accessibility
• Regularly follow up on new patient referrals through outbound calls to drive business growth
• Other duties as assigned. 

 Who we are: 

Image Specialty Partner (ISP) is a doctor-led dental partnership organization where we believe that a healthy, beautiful smile is more than just an aesthetic feature – it is a catalyst for confidence and self-esteem. Propelled by our core values of Integrity, Efficiency, Teamwork, and Going Above and Beyond, we are committed to excellence in every facet of our work: providing the best experience for our patients and cultivating a workplace where everybody thrives together.

EEO Statement

Image Specialty Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.