Bilingual Spanish Branch Manager - Little Village, Chicago - Byline Bank

About Byline Bank:

At Byline Bank, we take pride in being an award-winning workplace. Some of our recent recognitions include:

• U.S. News & World Report named Byline Bank as one of the Best Companies to Work for in the Midwest in 2024-2025
• Best Workplaces in Illinois in 2024 by Best Companies Group and Illinois SHRM (Society for Human Resource Management)
• Forbes America’s Best Small Employers 2023

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

About the Opportunity:

Byline Bank is looking for passionate individuals who want to be part of something bigger. Our branch teams play a vital role in helping clients achieve their financial goals while fostering meaningful connections within the community. If you're detail-oriented, customer-focused, and ready to join a company that invests in its employees, we want to hear from you to discuss our Branch Manager opportunity!

Objective of Position

The Branch Manager is responsible for overseeing and coordinating all operations of a branch. This position is responsible for hiring staff, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch. The Branch Manager plays a key role in developing branch action plans to ensure continued branch growth.

Byline Bank staff members are expected to periodically travel to another branch location to help with staffing coverage. Demonstrated scheduling flexibility is required, along with an openness to new ideas and the ability to identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.

Duties and Responsibilities:

Staff Development/Leadership

• Utilizes leadership and management sales skills to promote sales culture and accountability by setting a high standard of sales and service.
• Responsible for the professional development needs of self and direct reports, including setting performance standards, monitoring results, providing training, coaching, general feedback. Complies with all human resources and management policies and procedures including scheduled reviews, disciplinary actions, hiring and termination.
• Remains focused on the entire business enterprise and the success of the company.
• Fosters respect among branch team members.
• Conducts regular monthly Branch meetings to inform and maintain staff engagement.
• Empowers staff members - promotes training and autonomy to perform tasks.

Sales & Service

• Meets or exceeds branch goals for deposit volume, new accounts and referrals as assigned by Retail Bank Management. Assigns overall branch goals to branch team members each month.
• Cultivates business relationships with new customers; deepens relationships with existing customers by recommending additional products and services.
• Handles complex customer transactions or customer service issues with professionalism, sound judgment and decision making.
• Actively participates in various community-based activities within the market served by the branch to enhance business objectives for branch activities.
• Utilize Market View reports and other tools to target sales efforts to specific customer groups through direct mail, phone calls and other marketing campaigns.
• Works directly with the Retail Region Manager in planning and tracking branch sales calls. Follows procedures of 2x2x2 CRM (Customer Relationship Management) program. 2x2x2 consists of customer care calls to the account every two days, every two weeks, every two months.
• Meets sales objectives by conducting regular (at least monthly) sales meetings among all branch team members and monitors demographic sales results (reporting).
• Keeps current with product knowledge - benefits of products and the mechanics of how they operate through new product releases, BYB intranet product updates and product brochure updates.
• Maintains utmost confidentiality of all branch customer info/data and business relationships.
• Ensures staff delivers customer service according to BYB standards and guidelines including actively responding to each call and customer that comes into the branch. Sets the example with every customer interaction to reinforce the need for outstanding customer service delivery.
• Maintains positive interpersonal relationships with customers and Bank employees. Supports and stands with and behind team members.

Operational Procedures

• Responsible for compliance with Banking Center standards set forth by senior management including maintaining a well-organized and prepared work environment.
• Schedules staff members to ensure adequate branch staffing.
• Practices dual control daily for branch opening/closing and ATM/Vault balancing.
• Ensures that the monthly "Branch Certification" is completed on time and sent to audit.
• Responds in a timely manner to any open audit issues and ensures controls are or will be in place.
• Monitors all Teller and ATM differences.
• Monitors fraud issues proactively through daily review of all overdrafts and uncollected situations.
• Ensures that all security precautions are functional (dye pack activation, alarm panels) and maintains log of any changes.
• Ensures that proper cash limits are adhered to.
• All other duties as assigned.

Qualifications

• Associate's Degree or equivalent in Business or a related field is required.
• 5+ years of banking experience at the level of Personal Banker and Assistant Branch Manager, or in a “back office” function at a similar level. Previous branch management experience preferred.
• 3+ years of prior supervisory experience.
• Strong ability to lead and make decisions, detail orientation ability to handle various responsibilities simultaneously.
• Proven success in business development/sales, prior bank supervisory experience, expertise in daily branch operations (including personal banking and teller departments) and exceptional customer service skills.
• Strong knowledge of Microsoft Office preferred.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Physical Demands/Work Environment:

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Must be able to lift 30 pounds.

Compensation & Benefits:

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity across teams and levels.

The anticipated salary range for the position is $58,900 to $88,500.

In addition, Byline provides benefits including medical coverage, dental, vision, disability, 401k, and paid time off. Depending on the specific role, compensation may also include discretionary bonuses and other benefit programs. The actual compensation package may vary based on factors such as skill set, experience level, and candidate's location.

Additional Information:

Byline Bank is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Byline Bank are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran status, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Byline Bank will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Byline Bank is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us directly at 773-475-2900, Option #2.