Bilingual Partner Service Desk Associate at Tata Consultancy Services

The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.

Department Hours: 8am EST – 1am EST

Fluent in Portuguese 

Principal Duties:

• Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
• Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
• Investigate and provide resolution for cases/tickets concerning assets