Bilingual New Home Sales Consultant/Customer Success Consultant - Cronkhite Homes

CRONKHITE HOMES IS NOW HIRING!

Bilingual New Home Sales Consultant/Customer Success Consultant

Are you ready to work for the largest and fastest-growing home builder in the Greater Springfield/SW Missouri area? If you are excellent at multitasking and working in a fast-paced environment and speak both Spanish and English, then this is the job for you! The right candidate will have an outgoing, friendly, and people-first attitude that will project our company's "we care'' attitude to all customers and co-workers. We are a cohesive and hard-working team with excellent core values, company vision, and leadership. Must be comfortable doing social media content, including video postings.

Our Bilingual New Homes Sales Consultants/Customer Success Consultants are responsible for the daily operation of our Model Home(weekend hours are required). Primary responsibilities include working with customers, processing sale agreements, and closing new home sales with the final goal of creating a satisfied customer.

RESPONSIBILITIES

• Engages and projects the "We Care" attitude with all customers, qualifies and sells to leads that come in from outside sources including Cronkhite Homes Online Sales Specialist, phone calls, model home visits, referrals, etc, and log all leads into the company CRM.
• Understand the principles of customer service and recognize that good service often requires a shocking level of response.
• Track showing from agents with the CRM. Follow up with agents who have shown model and spec homes in order to gain feedback and share these findings with the Sales Manager.
• Determine potential home buyers' needs and guide them through the home buying process, including conducting sales meetings, sending follow-up emails, setting proper expectations, overseeing concept design, pricing, and preparation of proposals.
• Draft new contracts for buyers including sales addenda and deliver all the portions of the sales contract to the Sales Manager for review.
• Engage with customers throughout the home-building process in order to assist in creating a smooth home-building process and a high level of customer experience. This includes the buyer's kick-off meeting, weekly construction update emails, communication of appraisal and inspection ready dates, and final homeowner orientation tours.
• New Home Consultants must have an understanding and willingness to comply with prospect follow-up systems and procedures, through consistent sales training programs and CRM requirements, to ensure efficient and timely sales goals are reached.

PREREQUISITES FOR SUCCESS:

• Bilingual in Spanish & English is a must.
• Missouri Real Estate License preferred not required. We are willing to assist you with obtaining your license.
• Proficient in office software systems (Google Workplace, preferred)
• Comfortable doing social media content, including video postings
• Familiarity with or aptitude to learn Customer Relationship Management software (Lasso, preferred)
• Extremely well-organized, flexible, able to prioritize, and meet deadlines.
• Excellent written and oral communication
• Available to travel to sites and communities
• Clean driver's record and valid (or able to attain) Missouri driver's license
• Must be physically able to lift 25+ lbs

BENEFITS:

• Competitive wages (base pay plus commissions)
• Health care reimbursement / dental and vision plans/life insurance
• Retirement plans with company-matching contributions
• Base + Commission, should exceed over $100,000/year

Cronkhite Homes is a high-volume residential builder located in Springfield, Missouri. Since 2013 we have been building quality homes for discerning home buyers in the most desirable communities throughout SW Missouri. We honor the commitments we make and are known for meeting tough deadlines while delivering nothing but the highest quality service and construction. At Cronkhite Homes, we pride ourselves in creating long-lasting, responsive client relationships, whether we're building a first home or a dream home. Operating from Springfield gives us the benefit of providing our team with a recession-resistant economy and the ability to thrive in a low-cost-of-living state.