Bilingual Member Experience Representative III - Community Trust Credit Union

Gurnee, IL

About the Job

Member Experience Representative III

Member Experience Representative III ( Personal Banker / Relationship Banker )

Amazing benefits: Health insurance (choice of PPO/HMO), Dental insurance, Vision insurance, Retirement plan, Paid time off, Flexible schedule, Tuition reimbursement and more!

Do you love working with people and want to make a difference in their lives? CTCU is currently looking for high energy and enthusiastic individuals to join our growing team as a Member Experience Representative III ( Personal Banker / Relationship Banker ).

CTCU is a financial institution that focuses on their most important asset, the customer. CTCU has been around for over 90 years and is constantly growing and evolving with the times but one thing always stays the same, our commitment to excellent service. Energetic individuals who are looking to join our team will need to have the same work ethic and willingness to work as a team towards our collaborative vision of the seamless member experience. As a Member Experience Representative III ( Personal Banker / Relationship Banker ) with CTCU you will work with different customers and assist them with their everyday banking needs, but that's just the beginning. You will not only answer their questions but also suggest appropriate products and services that will help them save money and make a difference in their financial landscape. In this role, in order to provide members with the service they need, you must be bilingual (English/Spanish). From new account opportunities to buying or refinancing their home or auto, you will be their financial guru! If this sounds like a career you can get on board with, apply and let us know why YOU will be a good addition to the CTCU team.

In this role, some of our members may need assistance in other languages. Bilingual (English/Spanish) is required. It would be great for candidates to have previously worked in a financial institution so they know all the lingo, but if you learn fast, love technology and want to play a part in people's financial success, we'd love to hear from you!

Compensation & Benefits:

Budgeted starting hourly rate: $22.75/hour + eligible to earn production based incentives

As part of our team you will receive some awesome benefits, including:

Paid Time Off

Generous Paid Time Off
Health Time
Personal/Birthday Day each year - eligible after first year of employment
Bereavement Time

Health/Medical - Eligible first of the month following one full month of employment

Medical insurance with HMO and PPO plans to choose from
Dental and Vision insurance
Flexible Spending Account
Short and long term disability insurance, life and AD&D insurance
Tuition Reimbursement - eligible after one full year of employment

Retirement Savings:

401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
Matching Contributions after 1000 hours of service, 21 years of age and six months of employment. You may begin your contribution on the first pay period of the calendar quarter after one full month of employment. Entry is quarterly.
Safe Harbor contributions. CTCU provides every eligible employee a contribution of 3% of compensation. In order to participate in the employer contributions under Safe Harbor, you must be 21 years of age, have 12 months of service and work at least 1,000 hours during that 12 months. Safe Harbor funds are 100% vested and employees who have met eligibility requirements are eligible to receive the Safe Harbor contribution by completing one hour of service. Safe Harbor entry is semi-annually.

Equal Opportunity Employer:

Community Trust Credit Union (CTCU) is an Equal Opportunity Employer. We fully comply with the requirements and spirit of the law regarding equal opportunity in all aspects of employment. CTCU ensures that there is no discrimination based on race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge), criminal or arrest history (unless job-related), crime victim status, or any other protected characteristic in recruitment, selection, training, promotion, termination, or any other terms and conditions of employment.

At CTCU, we are proud to foster an engaged and inclusive culture and remain committed to ensuring equal employment opportunities in all hiring and employment decisions. We are dedicated to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in our employment practices, services, programs, and activities. If you require reasonable accommodation to participate in the job application or interview process, please contact our Human Resources team at humanresources@ctcu.org.

As part of our hiring process, Community Trust Credit Union (CTCU) requires a background check to ensure the safety and security of our employees, members, and operations. By submitting this application, you consent to a comprehensive background check, which may include, but is not limited to, criminal history, employment verification, credit history, bondability, education verification, and reference checks. Any information obtained through the background check will be considered in relation to the job requirements and in accordance with applicable laws. CTCU is an Equal Opportunity Employer and will not discriminate against applicants based on the results of the background check unless it is job-related or prohibited by law.

Source : Community Trust Credit Union