Bilingual Leasing Agent (Spanish-English at The Minneapolis 220) - Aeon

Organization Background

Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at www.aeon.org.

Position Summary

Aeon is seeking a Bilingual Leasing Agent (Spanish-English) to provide sales, marketing, and customer service support at a set of 220 apartment homes in Minneapolis. This position is a very sales-oriented position, and the ideal candidate will be highly goal-oriented. The Bilingual Leasing Agent reports to the Senior Site Manager.

Key responsibilities include, but are not limited to:

• Maintain current knowledge of apartment availability, rates, and features.
• Greet prospective residents and discuss their housing needs and desires.
• Review information packet, floor plans, deposits, etc. and present information regarding community offerings.
• Follow established policies and procedures in the qualification, screening, and acceptance of applicants for residency, in line with Fair Housing and Covid safety guidelines.
• Conduct property and apartment tours to include the showing of amenities, models, and available apartments.
• Maintain prospect and leasing information using RentCafe.
• Follow up within 48 hours of showing with prospective resident if lease was not signed and send appropriate thank you card.
• Follow the community lease renewal program. Maximize resident renewals.
• Prepare lease-related paperwork in an accurate and timely manner. Explain all lease documents to new and existing residents. Ensure all documents are correctly completed prior to resident move-in.
• Prepare property information packet.
• Prepare move-in packet.
• Assist with managing day-to-day operations of the community.
• Work closely with the management office to ensure apartments are ready for move-in and maintained in a satisfactory manner.
• Complete staff training as required.
• Maintain and safeguard confidential information.
• Remain flexible, receptive, and adaptive to change.
• Understand and apply basic principles of good housekeeping and safety.
• Perform other related duties as requested by supervisor.

Skills & Qualifications

• Bilingual in Spanish & English with cultural awareness and sensitivity required.
• At least one year of leasing experience or closely related face-to-face sales experience is strongly preferred.
• Proven ability to source and attract clients/customers with a demonstrated ability to "close" a sale.
• Ability to engage in interpersonal interactions that are culturally responsive, ensuring consideration for differing needs and expectations.
• Working knowledge of basic accounting practices.
• Proven ability to work in a team atmosphere.
• Proven ability to organize and prioritize work projects.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
• Must be a resourceful, problem solving, relationship-building, seeker of excellence.
• Must have valid driver's license, vehicle, and vehicle insurance.
• Physical Requirements:
  • Ability to lift up to 10lbs
  • Ability to reach above and below the shoulders
  • Ability to sit and stand for extended periods of time
  • Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes
  • Ability to file, open and close file drawers, and enter data into a computer for extended periods of time
  • Ability to withstand external weather conditions

Compensation, Hours & Location

This position pays $18-$20 per hour plus commissions! Aeon offers an impressive benefit package that includes medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program. Current work hours are Tuesday-Saturday, 8:30am-5pm. Variations to this schedule may arise given property needs. This is an in-person position and will office mostly out of The Minneapolis 220 which is a scattered site property, so regular travel between buildings will be necessary. Occasional work at Aeon's Central Office, training facilities and other properties will occur from time to time.

If you are interested in applying for this position, please visit: https://aeonmn.applicantpro.com/jobs/3414652

Position is open until filled.

Aeon values a diverse work environment. Individuals with disabilities, persons from BIPOC communities, the LGBTQ+ community, and people from underrepresented communities are strongly encouraged to apply.

Aeon is an Equal Opportunity / Affirmative Action Employer

Employees and residents are encouraged to apply.