Bilingual Insurance Customer Service - Jim Felts Agency

Join the Jim Felts Agency, a distinguished company based in Rockford, Illinois, known for its outstanding commitment to customer satisfaction and community engagement. We are actively seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our vibrant team. This on-site role offers an excellent opportunity for career starters to gain hands-on experience while contributing to our mission of delivering exceptional service. In this position, you'll be the first point of contact for our valued clients, assisting them with inquiries and providing solutions that enhance their customer experience. At Jim Felts Agency, we believe in nurturing talent and empowering our employees by providing opportunities for growth and development. If you are looking for a positive work environment where you can make a meaningful impact, we would love to hear from you. Embark on a rewarding career path with us and be a part of our success story!

Salary Range: $35000.00 - $42000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Paid Vacation

Paid Holidays

Career Advancement

Appreciation Lunches

Home & Work Life Balance

Team Meetings

Bonus Opportunities

Licensing Assistance Available

Advance opportunities available

Causal Attire Fridays

Birthday Celebrations

On The Job Training

Responsibilities

Answering and managing inbound customer calls, ensuring prompt and efficient service.

Assisting customers with inquiries, providing clear and concise information on products and services.

Resolving customer issues and complaints in a friendly and professional manner.

Communicating effectively with team members and other departments to provide seamless service.

Maintaining up-to-date knowledge of company products, services, and policies.

Documenting customer interactions and transactions accurately in the CRM system.

Contributing to the team by providing feedback and suggestions for process improvement.

License preferred, willing to train, and licensing assistance available. Bilingual (Spanish) required. Experience: Prior experience in customer service is a plus, but not mandatory.

Communication Skills: Strong verbal and written communication abilities.

Interpersonal Skills: Excellent interpersonal skills to connect with customers of diverse backgrounds.

Problem-Solving: Ability to think critically and solve issues efficiently and effectively.

Organizational Skills: Strong organizational skills with attention to detail and accuracy.

Customer-Oriented: A passion for helping customers and ensuring their satisfaction.

Availability: Must be willing to work onsite in Rockford, Illinois.